Experienced Technical Content Designer – Customer Service at arenaflex
At arenaflex, we're revolutionizing the entertainment industry by providing an unparalleled viewing experience to our 278 million paid members across 190 countries. Our mission is to make entertainment more accessible and enjoyable for everyone, and we're looking for a talented Technical Content Designer to join our Customer Service Content Strategy team. As a Technical Content Designer at arenaflex, you'll play a crucial role in shaping the support experience for our members and customer service agents, helping them navigate technical issues with ease and simplicity.
About arenaflex
arenaflex is a global leader in entertainment services, offering a wide variety of TV series, films, and games across multiple genres and languages. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to providing an exceptional viewing experience, and our Customer Service organization is dedicated to making that happen.
The Role
As a Technical Content Designer at arenaflex, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base. You'll be responsible for creating and editing customer service content, including Help Center articles, customer service emails, and other support materials. Your goal will be to ensure that our content is clear, concise, and easy to understand, meeting the evolving expectations of our global audience.
Responsibilities
* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting
- Create and edit customer service content, including Help Center articles, customer service emails, and other support materials
- Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
- Partner closely with support operations, localization, legal, product design, and engineering teams
- Create, maintain, and update style guides and editorial training
- Leverage multiple data sources to provide data-driven analysis and content recommendations
Qualifications
* BS/BA degree
- 5+ years of relevant experience
- Exceptional writing, editing, project management, and communications skills
- Extensive technical or UI writing experience, with a focus on customer service organizations or highly technical environments for a consumer audience
- Experience writing for different platforms, including computer, mobile, or TV
- Experience with information architecture and content management systems
- Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment
What We Offer
* Competitive annual salary, with a range of $50,000 - $190,000, based on your specific job family, background, skills, and experience
- Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
- Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
- Flexible time off for full-time salaried employees
- Opportunity to work in a unique culture and environment that values diversity, equity, and inclusion
Why Join arenaflex?
* arenaflex is an equal-opportunity employer, celebrating diversity and recognizing that diversity of thought and background builds stronger teams
- We approach diversity and inclusion seriously and thoughtfully, and do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service
- arenaflex is a remote-friendly workplace, offering flexibility and work-life balance
- We're committed to providing ongoing learning and development opportunities, helping you grow and succeed in your career
How to Apply
If you're passionate about creating exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Benefits
* Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
- Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
- Flexible time off for full-time salaried employees
- Opportunity to work in a unique culture and environment that values diversity, equity, and inclusion
Compensation
* Competitive annual salary, with a range of $50,000 - $190,000, based on your specific job family, background, skills, and experience
Work Environment
* arenaflex is a remote-friendly workplace, offering flexibility and work-life balance
- We're committed to providing ongoing learning and development opportunities, helping you grow and succeed in your career
How to Apply
If you're passionate about creating exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply Job! Apply for this job