Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, our company is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're now seeking an experienced and results-driven Full Stack Customer Service Representative to join our remote call center team.

Job Summary:

As a Full Stack Customer Service Representative at arenaflex, you will be the face of our company, connecting with individuals who have potentially suffered due to negligence. You will be responsible for providing exceptional customer service, resolving issues, and achieving monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:

* You will be connected to people through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation.

• You will work with a high volume of connections, speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify.
• Your work will involve multitasking, such as listening, answering questions, and viewing multiple windows.
• You will achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals.
• You will accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately.
• You will participate in training and other learning opportunities to expand your knowledge of the position.
• You will adhere to all company policies and procedures.
• You will assist with other projects as needed.
• You must be able to self-troubleshoot and problem-solve basic IT problems.

What We're Looking For:

* You have excellent verbal and written communication skills.

• You have excellent interpersonal and customer service skills.
• You have strong problem-solving and conflict resolution skills.
• You are competitive – we work as a team but pay for performance!
• You want to work 40+ hours a week.

Requirements:

* You must reside in the State of Florida or New Jersey.

• You must have a quiet, distraction-free space to work.
• You must have a reliable hardwired desktop or laptop PC (no Mac or Chromebook) with the following specifications:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• You must have high-speed internet (50Mbps with 100MBps upload minimum – standard internet).
• You must have a reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30).
• You must have a strong background in call-center environment and sales-focused experience.
• You must have 2+ years of phone sales/customer service experience.

This Is Not For You If:

* You cannot troubleshoot basic technical issues.

• You are unable to work 40+ hours per week, each week.
• You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller.
• You are unable to use problem-solving skills.
• You are unable to work the full training period (90 days).
• You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours.

Benefits:

* Health Insurance, Vision & Dental Coverage

• Paid Holidays and Paid Time Off (PTO)
• Eligible for overtime outside of the training period

Hours of Operation:

A full-time schedule of 40 hours a week from the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that is supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support our employees' physical and mental well-being. We're proud to offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

How to Apply:

If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job