Experienced Temporary Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences. As a Temporary Customer Service Representative, you'll be at the forefront of this mission, providing top-notch support to our customers and helping us create unforgettable moments during the holiday season.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're a team of dedicated professionals who are committed to making a difference in the lives of our customers. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our vision and values.
Job Summary
We're seeking experienced Temporary Customer Service Representatives to join our team for a 3-week assignment starting on or around November 21st. As a Temporary Customer Service Representative, you'll be responsible for answering inbound calls, processing orders, and handling customer service needs with competitive pay of $14.00 per hour plus commission. This role offers the perfect blend of flexibility and earning potential, with the opportunity to work from the comfort of your own home.
Responsibilities
As a Temporary Customer Service Representative, you'll be responsible for:
- Answering continuous inbound phone calls and providing exceptional customer service
- Taking and entering customer orders into the system
- Escalating any additional customer service needs
- Working collaboratively with our team to resolve customer issues and concerns
- Providing accurate and timely information to customers regarding their orders and account status
What's in it for you?
* Competitive pay starting at $14.00 per hour plus upsell commission
- Shift premium of $0.50 per hour for hours worked after 4:30 PM
- Flexible scheduling: Choose your own days and hours between 7:00 AM - 7:00 PM, Monday through Friday, to meet the required 30+ hours of weekly availability
- Paid training and onboarding program
- Employee discounts up to 50%
- Booster Discount Certificates that allow employees to purchase company products for free
- Opportunity to work from the comfort of your own home
Requirements
* Must be available for 30+ hours per week between 7:00 AM and 7:00 PM CST
- Must be available to work on all weekdays, except for Thanksgiving and the following Friday
- Must have a reliable computer and internet connection that meets our minimum technical requirements (see below)
- Must be able to navigate through multiple systems and enter information using your keyboard, including function keys, while speaking with customers on the phone
- Must be able to work independently and as part of a team
- Must be able to communicate effectively with customers and colleagues
Preferred Computer Requirements
* A PC or Laptop with: + Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP) + Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer + 8GB RAM or installed memory + 10GB of Free Hard Disk Space
- Dedicated High Speed Internet:
+ Internet Download Speed: 10.0 MBPS + Internet Upload Speed: 5.0 MBPS + Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
Minimum Computer Requirements
* A PC or Laptop with: + Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP) + Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer + 4GB RAM or installed memory + 10GB of Free Hard Disk Space
- Dedicated High Speed Internet:
+ Internet Download Speed: 4.0 MBPS + Internet Upload Speed: 2.0 MBPS + Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
Other Requirements
* Keyboard: Function Keys (F-Keys)
- Wired USB Headset
- Webcams are recommended (not required)
- Dual monitors recommended (not required)
- Minimum monitor size of 17+ inches recommended (not required)
- External mouse recommended (not required)
What to Expect
* Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application.
- You can expect emails from [email protected] and [email protected]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.
- Please call us at 608-328-8480 if you have additional questions.
How to Apply
If you're ready to join our team and make a difference in the lives of our customers, apply now! Click on the link below to register as a candidate and start your application process. Apply Job! We can't wait to hear from you and learn more about your qualifications and experience. Thank you for considering arenaflex as your next career opportunity! Apply for this job