Experienced Customer Support Specialist - Remote
At arenaflex, we're revolutionizing the sports industry with our cutting-edge technology solutions, empowering elite sports organizations to achieve their goals. As a Customer Support Specialist, you'll play a vital role in delivering exceptional service to our customers, ensuring their success and satisfaction with our products. If you're passionate about sports, technology, and providing top-notch support, this is an exciting opportunity to join our team and shape the future of sports.
About arenaflex
arenaflex is the Operating System for Sports, powering more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With 300 exceptional employees located in ten different countries, our software solutions drive the operations of the most recognizable sports properties in the world. Founded in 2006, we've grown from a messaging platform for collegiate football into the leading operating system for elite sports organizations, providing comprehensive technology solutions.
Responsibilities
As a Customer Support Specialist, you'll be responsible for:
- Becoming deeply knowledgeable about the entire arenaflex product suite and the technologies used to troubleshoot and prioritize issues.
- Understanding customers' challenges and needs to troubleshoot and solve complex problems in a prompt, friendly, and efficient manner.
- Managing a queue of cases, prioritizing issues based on severity and customer impact to ensure timely resolutions.
- Fulfilling technical requests (e.g., form conversions, ticket submission, data uploads, account configuration, etc.).
- Handling sensitive information and enforcing data security measures to protect all information.
- Coordinating with internal stakeholders to ensure products are continuously improving and customer needs are met.
- Providing information to the development team to assist in creating back-end tools and solutions that enhance the arenaflex suite of products.
- Delivering exceptional service to both internal and external customers, ensuring a positive and consistent experience across all interactions.
Required Qualifications
* Hands-on experience using one or more arenaflex products as an athlete, coach, administrator, or team staff member OR 2+ years of experience supporting a sports industry SaaS solution.
- Ability and willingness to work on a shift schedule, including mornings, nights, and weekends.
- Experience with Salesforce, Zendesk, JIRA (or other ticketing support systems), and G-Suite.
- Bachelor's degree.
Desired Traits
* Able to analyze and solve problems with urgency and to completion.
- Approaches tasks thoroughly, ensuring that no detail is overlooked and all work is completed to the highest standards following established guidelines.
- Friendly and responsive to others' needs and concerns; relationship-focused with a "how can I help you" attitude.
- Able to work accurately within established guidelines; relishes handling multiple details quickly, correctly, and efficiently.
- Ambition to master this role as a jumping-off point for a career at arenaflex.
- Thrive in a fast-paced environment, communicating with clarity to ensure tasks and expectations are well understood by all involved.
- Actively seek improvement, both in personal development and in refining systems and processes within the team.
- Excellent verbal and written communication skills.
- Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.
What arenaflex Offers
* A role in shaping the future of sports and a career that grows as the company grows.
- An exceptional culture of high achievement and teamwork.
- Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.
- Financial security through competitive compensation and incentives.
- A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K match.
- Additional educational opportunities via Range can be used for courses, conferences, and other options.
- Unlimited paid time off.
- Company equity.
- 100% remote-optional work setting.
Our Culture
At arenaflex, we're committed to building a diverse and inclusive workforce. We take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. We're an equal opportunity employer and welcome applications from talented individuals from all backgrounds.
How to Apply
If you're passionate about sports, technology, and delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Pay Range
The pay range for this role is $60,000 - $75,000 USD per year (Remote - United States). Apply Job! Apply for this job