Experienced Bilingual Customer Service Associate (Night Shift) – Enterprise Software Support

Join arenaflex, a cutting-edge Enterprise Software company, in revolutionizing the transportation industry with innovative solutions. Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and possess strong problem-solving skills? If so, we invite you to join arenaflex as a Bilingual Customer Service Associate (Night Shift) and be part of our mission to transform the transportation software landscape.

About arenaflex

arenaflex is not your typical software company. We're a team of innovators, thinkers, and doers who are dedicated to debunking traditional methods of transportation software development. Our comprehensive platform provides an alternative for everyone who has lived the nightmare of failed implementations, broken promises, and clunky software. We focus on making superb software that's easy to use, serving customers with a high sense of urgency, and driving long-term value with constant, continual improvement.

Your Future Job

As a Bilingual Customer Service Associate (Night Shift), you will be responsible for:

• Providing exceptional customer service to a diverse range of customers via phone, chat, and email
• Resolving customer issues and escalations related to arenaflex products and services
• Experience in multi-channel servicing, including excellent phone skills and good writing skills for web, email, and text requests
• Prioritizing work queues and backlogs, as well as incoming customer requests
• Completing help tickets for issues that require technical support or development team assistance
• Providing excellent customer service and taking ownership throughout the service cycle from initial request to final close out of the support request
• Modeling and championing arenaflex's cultural principles as we scale

Requirements

To be successful in this role, you will need:

• 1-3 years of experience in a customer-facing role within a contact center environment
• Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
• Experience in a high-paced environment handling escalated customers and able to follow up on customer requests in a timely manner
• Strong problem-solving skills and a proven ability to deliver a positive customer experience
• Exceptional communication skills to effectively communicate with a wide range of customers
• Experience in a fast-paced environment managing multiple cases per day via phone, chat, and email channels
• Experience working with ticketing systems (e.g. Zendesk, Hubspot, ServiceCloud)
• Proficient with macOS and both Apple and Android mobile devices for app usage
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: laymen, executives, product leadership, day-to-day users of our products
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues

Ideal Candidate

We're looking for someone who:

• Has a strong ability to actively listen and ask follow-up questions to drive customer success
• Can verbally guide customers to solutions in both app and web-based applications
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Has experience supporting service requests in billing, RMA, cancellations, and renewals
• Has experience supporting telematics systems, ELDs, and hours of service compliance

To Land the Job

You'll need:

• Fluency in Spanish
• An ultra-positive attitude and cool under pressure
• Rock-solid verbal and written communication skills with a strong focus on the details
• A knack for investigative research and strong critical thinking skills
• Ability to work independently, coupled with keen awareness of customer satisfaction cues
• Excellent analytical, problem-solving, and decision-making skills
• Ability to work well in a team environment

Extra Awesome (Not Required)

* A degree in Supply Chain/Logistics, Business, or any other field

Some Of The Perks

* Competitive wages

• Hybrid Work Location
• Peer-driven training and ongoing support
• Casual dress code and flexible working hours to fit with your life
• Ability to work from home
• Opportunity to be part of a dynamic and innovative team

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees. We offer a hybrid work location, flexible working hours, and a casual dress code. Our team is passionate about delivering exceptional customer experiences and is committed to making superb software that's easy to use. We're a team of thinkers, doers, and innovators who are dedicated to transforming the transportation software landscape.

Compensation, Perks, and Benefits

arenaflex offers competitive wages, a hybrid work location, peer-driven training and ongoing support, casual dress code, and flexible working hours. We also offer the opportunity to work from home and be part of a dynamic and innovative team.

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about arenaflex and our mission. Apply for this job