Experienced Customer Service & Data Entry Specialist – Automotive Industry
Are you a customer-centric professional with a passion for delivering exceptional service and a knack for data entry? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading innovator in the automotive industry, as a Customer Service & Data Entry Specialist.
About arenaflex
arenaflex is a dynamic and forward-thinking company that specializes in the design, development, and manufacturing of cutting-edge performance products for the automotive aftermarket. Our portfolio includes top-shelf manufacturers of performance products, such as ignition systems, exhaust systems, fuel systems, and more. From classic hot rods to modern muscle cars, our products provide the spark, horsepower, sound, fuel, and unrivaled performance that enthusiasts and racers alike crave.
Join our Team
As a Customer Service & Data Entry Specialist at arenaflex, you will be an integral part of our customer-facing team, responsible for delivering exceptional service, resolving customer complaints, and maintaining accurate records. If you're passionate about the automotive industry, enjoy working with customers, and possess excellent communication and organizational skills, we want to hear from you.
Responsibilities
* Manage large volumes of incoming phone calls, ensuring timely and effective resolution of customer inquiries and concerns
- Identify and assess customer needs to achieve satisfaction, building sustainable relationships and trust through open and interactive communication
- Provide accurate, valid, and complete information by utilizing the right methods and tools, meeting personal and customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
- Maintain accurate records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies, taking the extra mile to engage customers and ensure their satisfaction
- Collaborate with the customer service team to achieve shared goals and objectives
Requirements and Skills
* Proven customer support experience or experience as a Client Service Representative, with a track record of over-achieving quota
- Strong phone contact handling skills and active listening, with the ability to adapt/respond to different types of characters
- Familiarity with CRM systems and practices, with excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively, with a strong attention to detail and good organizational skills
- High school diploma or GED, with good written and verbal communication skills
Preferred Qualifications
* Experience working in the automotive industry or a related field
- Familiarity with data entry software and systems
- Certification in customer service or a related field
- Bilingual or multilingual skills
Work Hours and Benefits
* Monday through Friday, 10am-7pm, onsite at our Lenexa location (no remote work)
- Market-competitive medical insurance, dental, vision, life insurance, and disability insurance
- 401K Safe Harbor with a guaranteed 3% match
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment with a team of passionate and dedicated professionals
Why Join arenaflex?
* arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusivity and respect
- We offer a competitive salary range of $18-$21/hour, commensurate with experience
- Our team is passionate about delivering exceptional service and making a positive impact in the automotive industry
- We prioritize employee well-being, offering a comprehensive benefits package and opportunities for career growth and development
How to Apply
If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for the Customer Service & Data Entry Specialist position at arenaflex. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply for this job