Experienced Data Entry Specialist – Broadcasting Operations and Customer Support

At arenaflex, we're a non-profit association of 24 public radio and public television stations in the state of Florida, dedicated to serving the citizens of Florida through traditional television and radio broadcasts, digital platforms, and community engagement activities. We're now seeking an experienced Data Entry Specialist to join our team in a remote capacity, playing a critical role in ensuring the smooth operation of our broadcasting operations and providing exceptional customer support.

About arenaflex

arenaflex is a dynamic and collaborative organization that values innovation, teamwork, and customer satisfaction. As a leader in public broadcasting, we strive to provide high-quality programming and services to our audience, while fostering a positive and inclusive work environment for our employees. Our mission is to empower Floridians through education, information, and community engagement, and we're committed to making a lasting impact in the lives of our viewers and listeners.

Job Summary

The Data Entry Specialist will be responsible for accurately entering data, communicating status reports, and troubleshooting issues related to underwriting messages, affidavits, and billing verification. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a dynamic and deadline-driven environment. The successful candidate will be a team player who can adapt to changing priorities and work collaboratively with colleagues to achieve our goals.

Responsibilities

As a Data Entry Specialist at arenaflex, you will be responsible for:

• Accurately entering data of weekly/monthly affidavits, verifying that all spots aired properly per station based on the duration, media type, cost, and date/time slot.
• Timely communicating weekly/monthly status reports to appropriate arenaflex staff for follow-up.
• Generating weekly/monthly reminders to request affidavits for billing verification.
• Efficiently tracking receipt of affidavits and filing in the affidavits monthly folder.
• Reporting monthly to arenaflex staff, the status of the verification of the prior month's billing.
• Researching prior month(s) performance oddities and/or billing issues.
• Pulling billing reports for reconciled affidavit.
• Creating invoices in QuickBooks.

Additional Responsibilities

In addition to the above functions, the Data Entry Specialist will:

• Work collaboratively in a team-based environment.
• Adapt flexible work processes to meet demands of the work week.
• Display customer-friendly service to all stakeholders.

Qualifications

To be successful in this role, you must be able to:

• Accurately evaluate and input volumes of detailed data.
• Communicate effectively in written and oral forms.
• Use a computer and computer keyboard.
• Learn and operate traditional software and specialty broadcasting software.
• Work in a dynamic, deadline-driven business environment.
• Work effectively and efficiently with minimal supervision.
• Work various hours including some nights, weekends, or holidays.

Required Qualifications

* Two years equivalent, relevant, work experience.

Desired Qualifications

* Experience in broadcasting sales or traffic operations.

• Experience in data entry.

Competencies

* Use various business and broadcasting software.

• Communicate effectively with staff, stations, and clients.
• Maintain professional relationships with stakeholders.
• Demonstrate outstanding customer service.
• Apply critical thinking and problem-solving skills.
• Exercise good judgment for prompt completion of responsibilities.
• Act in accordance with organization's policies and practices.
• Demonstrate ethical behavior.

Employee Expectations

As a remote employee, you must be able to work in a constantly changing environment with demonstrated ability to communicate appropriately and juggle and prioritize multiple, competing tasks and demands while seeking supervisory assistance as appropriate.

Physical Demands

The employee is regularly required to use hands; talk and hear; read a computer screen and use a computer keyboard.

Skills

* Data Entry

• Intuit QuickBooks
• Team Player
• Detail Oriented
• Communication Skills
• Computer Skills
• Broadcasting
• Customer Support/Service
• Critical Thinking
• Problem Solving Skills

What We Offer

As a Data Entry Specialist at arenaflex, you will enjoy a competitive compensation package, including:

• A salary range of $40,000 - $55,000 per year, depending on experience.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

How to Apply

If you're a motivated and detail-oriented individual with a passion for broadcasting and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job