Experienced Operations Training Systems Specialist – Customer Support
Join arenaflex, a global leader in entertainment and media, as we embark on an exciting journey to revolutionize the way we deliver exceptional customer experiences. Are you a highly motivated and customer-centric individual with a passion for delivering top-notch support? Do you have a knack for problem-solving and a desire to work in a dynamic and innovative environment? If so, we invite you to join our team as an Operations Training Systems Specialist at arenaflex.
About arenaflex
arenaflex is a global leader in entertainment and media, with a rich legacy of storytelling and innovation. From humble beginnings as an animation studio in the 1920s to today's superior name in media outlets, arenaflex proudly continues its tradition of making elite stories and experiences for every member of the family. With activities in over 40 countries, our representatives and cast members collaborate to create entertainment experiences that are both universally loved and locally relevant.
About the Role
As an Operations Training Systems Specialist, you will play a critical role in empowering our teams to deliver exceptional customer experiences. You will be responsible for owning the plan, programming, design, and continuous updates of SCADA equipment and software frameworks, ensuring seamless information access for end-users. You will also execute and administer security efforts for the ICS framework, utilizing OpenVPN, VLAN, and CA declaration security models.
Key Responsibilities
* Own the plan, programming, design, and continuous updates of SCADA equipment and software frameworks
- Create and maintain solutions for continuous and authentic information access for end-users
- Execute and administer security efforts for the ICS framework, utilizing OpenVPN, VLAN, and CA declaration security models
- Create and maintain web and virtual services within the environment
- Provide functional support, working closely with Teams and Support groups to address urgent requirements
- Maintain accurate documentation for change management and foster standard working procedures
Required Capabilities and Abilities
* At least three (3) years of significant experience in SCADA or related fields
- Excellent verbal and written communication skills, with an emphasis on customer care
- Essential programming, database administration, and server organization skills
- Understanding of TCP/IP networks with experience configuring network gear, including switches, routers, and firewalls
- In-depth knowledge of energy systems, including chilled water, boiling water, compressed air, air conditioning, and lighting system controls
- Critical thinking and problem-solving skills, with the ability to investigate and determine technical issues independently
- Adaptability and willingness to work outside regular hours as needed to address work requests, equipment availability, and crises
- Comfort working in various environments, including field conditions
Preferred Capabilities
* Experience with Building Automation Systems, including Transporter I-Vu Building Automation systems
- Programming and GUI skills, including programming for Building Automation Frameworks and creating graphical UIs (GUIs)
- Familiarity with open standards, such as BACnet and Modbus
- Experience with utility SCADA systems, PLCs, and Step Rationale
- Experience with utility Broad Control Systems
Education
* Bachelor's degree in a technical discipline or equivalent relevant experience
Disability Accommodations
The Walt Disney Organization and its affiliated companies are Equal Opportunity Employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to apply for a job or to access the online application system, please email Candidate Accommodations with your request.
About arenaflex's Commitment to Diversity and Inclusion
arenaflex is an equal opportunity employer and welcomes all job seekers, regardless of race, religion, color, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We strive to create a business climate where ideas and perspectives from all individuals help us grow, improve, and make the best stories and experiences for our audiences.
Why Join arenaflex?
* Work in a dynamic and innovative environment with a global leader in entertainment and media
- Collaborate with a diverse team of talented professionals who share your passion for delivering exceptional customer experiences
- Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off
- Participate in ongoing training and development opportunities to enhance your skills and career growth
- Contribute to the creation of unforgettable experiences for millions of visitors around the world
How to Apply
If you are a motivated and customer-centric individual with a passion for delivering top-notch support, we invite you to apply for this exciting opportunity. Click the link below to submit your application and join our team at arenaflex. Apply Now
Interview and Selection Process
Our interview and selection process typically includes a combination of phone or video interviews, in-person interviews, and skills assessments. We strive to make the process as efficient and effective as possible, while also ensuring that we find the best candidate for the role.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes all job seekers, regardless of race, religion, color, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We strive to create a business climate where ideas and perspectives from all individuals help us grow, improve, and make the best stories and experiences for our audiences.
Contact Us
If you have any questions or concerns about the application process or the role, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to our team at arenaflex. Apply for this job