Experienced Call Center Representative – Data Entry and Customer Service Specialist || Remote || arenaflex

Job Summary:

Join arenaflex, a leading healthcare and retail organization, as an Experienced Call Center Representative – Data Entry and Customer Service Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, handling high-volume client calls, and performing data entry tasks with accuracy and efficiency. If you have a passion for delivering top-notch customer experiences and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a renowned healthcare and retail organization dedicated to making a positive impact on people's lives through better health. With a legacy of over 100 years, we have grown to become one of the largest healthcare and retail companies in the United States, serving almost 10 million customers every day. Our mission is to provide an omnichannel experience, combining physical and digital platforms to deliver exceptional products and services to our customers. We are proud to be a local healthcare leader, serving the underserved populations and driving access to quality healthcare.

Job Responsibilities:

As an Experienced Call Center Representative – Data Entry and Customer Service Specialist, you will be responsible for:

• Handling high-volume client calls, responding to customer inquiries, and resolving issues in a timely and professional manner
• Performing data entry tasks with accuracy and efficiency, utilizing arenaflex's pharmacy information entry methodology and rules
• Entering patient and medication data into our system, adhering to HIPAA guidelines and regulations
• Investigating missing prescription data, deciphering clinical abbreviations (SIG codes), and resolving data entry-related exceptions
• Providing support to pharmacists, both in-office and remotely, and escalating issues to senior-level staff as necessary
• Maintaining a dynamic pharmacist license or certification within the first 90 days and keeping a current license or certification
• Collaborating with cross-functional teams to ensure seamless customer experiences

Essential Qualifications:

* High school diploma or equivalent

• Basic computer skills, including:

+ Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online

• Basic web browsing skills, including:

+ Opening a web browser + Typing URLs in the address bar + Using a search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing online forms

• Basic keyboarding skills, including:

+ Typing at least 25 words per minute + Typing by memory + Organizing records

• Ability to communicate effectively in writing and verbally
• 18 years of age or older

Preferred Qualifications:

* At least 1 year of pharmacy experience in a retail or call center environment

• At least 1.5 years of pharmacy experience with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction
• Intermediate to advanced keyboarding skills, including:

+ Typing at least 35 words per minute + Typing by memory + Organizing records

• Familiarity with Spanish and English

What We Offer:

* Competitive hourly rate of $25-$35

• Opportunity to work in a dynamic and growing organization
• Comprehensive training and development programs
• Collaborative and supportive work environment
• Flexible remote work options
• Opportunities for career growth and advancement
• Competitive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job