Experienced Bilingual Customer Service Representative - Commercial Energy Customer Care
At arenaflex, we're passionate about delivering exceptional customer experiences in the commercial energy business. As a leading management consulting firm, we're dedicated to providing high-quality staffing and executive search services that blend the best in people with the ongoing demands of the workplace. We're now seeking a highly skilled and motivated Bilingual Customer Service Representative to join our remote team in the United States.
About arenaflex
arenaflex is an 8(a), WOSB, LGBTE, and WBE-owned management consulting firm founded in 1990. Our mission is to empower businesses and individuals to achieve their full potential by providing innovative solutions, expert guidance, and exceptional customer service. With a strong commitment to diversity, equality, and inclusion, we strive to create a culture that values and celebrates the unique perspectives and experiences of our team members.
Job Summary
As a Bilingual Customer Service Representative, you will play a vital role in delivering an exceptional customer experience within the commercial energy business in MS. You will be responsible for providing prompt and accurate processing of energy efficiency applications, handling inbound and outbound support for applicants and program participants via phone and online chat, and performing other back-office processing support tasks for our utility clients and their customers. If you're a highly motivated and customer-oriented professional with excellent communication skills and a passion for learning, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Provide non-scripted customer interactions via phone, email, and software chat application
- Conduct professional outreach to customers and program participants
- Review and assist customers with energy application inquiries and program questions
- Perform other administrative duties as assigned
- Utilize state-of-the-art call center technology, online web chat, and efficient business processes within a paperless environment
- Collaborate with team members to achieve exceptional customer service and support
Essential Qualifications
* High school diploma or equivalent
- 2+ years of professional work experience
- 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite
- Ability to pass a background check
Preferred Qualifications
* Previous business processing or back-office experience
- Ability to accurately process applications within a highly repetitive processing environment
- Previous sales or customer service experience
- Computer skills, including data entry with a high degree of accuracy and speed, and database navigation
- Strong communication skills, both written and oral
- Ability to display a high energy level, positive attitude, and enthusiasm for the program while working with team members, customers, and other program participants
- Experience working with program participants ranging from homeowners to contractors in order to troubleshoot application requirements
- Identifies, defines, and resolves problems in a timely manner, gathers and analyzes information skillfully, and develops alternative solutions
- Ability to work independently and with others
- Strong organizational and analytical skills
- Ability to type 45 to 50 wpm
- Team player with the ability to work in a fast-paced environment
- Superior interpersonal skills, including courtesy, professionalism, and a cooperative attitude
- Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
- Able to sit for prolonged periods of time
- Takes pride in own ability to positively make a difference in the lives of program participants
- Desire and ability to quickly learn about the energy business
What We Offer
* Competitive salary and benefits package
- Opportunity to work with a dynamic and diverse team
- Professional growth and development opportunities
- Flexible work environment with remote work options
- Comprehensive training and support
- Recognition and rewards for outstanding performance
- A culture that values and celebrates diversity, equality, and inclusion
Why Join arenaflex?
At arenaflex, we're committed to creating a culture that values and celebrates the unique perspectives and experiences of our team members. We believe that a diverse and inclusive team is essential to delivering exceptional customer experiences and achieving our mission. If you're a highly motivated and customer-oriented professional with a passion for learning and a commitment to excellence, we encourage you to apply for this exciting opportunity.
How to Apply
If you're ready to take your career to the next level and join a dynamic and diverse team, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job