Experienced Customer Service Representative - Remote Opportunity at arenaflex

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Representative, where you'll play a vital role in shaping the customer journey and driving business growth.

About arenaflex

arenaflex is a leading provider of innovative solutions, dedicated to empowering our customers to achieve their goals. Our commitment to excellence, integrity, and customer satisfaction has earned us a reputation as a trusted partner in the industry. We're a second-generation family-owned business that values our employees, manufacturers, and customers as our extended family. Our core values of quality, innovation, and customer experience guide everything we do, from product development to customer support.

Life at arenaflex

At arenaflex, we believe that our employees are the backbone of our success. That's why we offer a comprehensive benefits package, including paid health insurance, life insurance, a 401(k) retirement plan, paid time off, paid holidays, commuter bus passes, and more. We also prioritize ongoing education and training, providing opportunities for professional growth and development. Our open-book management methodology ensures that every team member has a voice and insight into the company's workings.

Job Summary

As a Customer Service Representative at arenaflex, you'll be the primary point of contact for our customers, providing timely and precise communication to resolve inquiries, issues, and facilitate order transactions. You'll work closely with internal teams to ensure seamless order management, maintain accurate customer records, and establish effective working relationships with internal and external organizations.

Key Responsibilities

* Interact with customers via phone, email, or online chat to provide an outstanding experience

• Collect and enter orders for our products, ensuring accuracy and timely completion
• Field customer questions and concerns, developing resolutions that meet their needs
• Manage the flow of sales orders for internal sales partners, confirming accuracy and resolving any discrepancies
• Maintain customer records in CRM and other business systems, ensuring up-to-date information
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed, demonstrating adaptability and a willingness to learn

Competencies

* Excellent communication skills, including active listening and attention to detail

• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite, with the ability to learn new software and systems
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations, demonstrating emotional intelligence and resilience
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

Supervisory Responsibility

This position has no supervisory responsibilities, allowing you to focus on delivering exceptional customer service and driving business growth.

Work Environment

This role operates in a professional office environment, either in our Portland, OR office or remotely from home. You'll work independently, using standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

Physical Demands

This is a largely sedentary role, requiring the ability to talk, write, and listen. Some lifting may be required during set up and tear down of trade shows, up to 50 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed and required, but you must be available on most days during normal working hours. This is a full-time position of 40 hours per week.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Required Education and Experience

* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience

• Proven customer support experience with the ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years Customer Service experience in a B2B setting
• Proficient in Microsoft Office

Preferred Education and Experience

* Experience with CRM, ERP, and warehouse management systems

• Familiarity with Zendesk and Asana

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation and Benefits

* Hourly rate: $20.00 per hour

• Benefits: 401(k), dental insurance, flexible schedule, health insurance, paid time off, professional development assistance, vision insurance, and work-from-home opportunities

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity at arenaflex. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. Apply for this job