Experienced Customer Service Representative – Remote Contact Center Chat Support
At arenaflex, we're on a mission to provide exceptional financial services to our members, and we're looking for talented individuals to join our team as Remote Contact Center Chat Representatives. As a key member of our customer service team, you'll play a vital role in delivering top-notch support to our members through various channels, including chat, messaging, email, and phone. If you're passionate about providing excellent service, have a knack for problem-solving, and are comfortable in a sales environment, we want to hear from you!
A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE AT ARENAFLEX
As a Remote Contact Center Chat Representative, you'll be responsible for:
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of arenaflex's products and services.
REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS
To succeed in this role, you'll need:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Must meet the requirements for our Telecommuting Program (more information below!).
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
TELECOMMUTING REQUIREMENTS
To work remotely, you'll need:
- A dedicated workspace.
- Secure and strong internet connection.
- Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
- An environment free from loud noises or outside distractions.
ON-SITE TRAINING
The first 60 days of your training will be on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge. This will give you the opportunity to learn from our experienced team and get familiar with our systems and processes.
WHY JOIN THE ARENAFLEX TEAM?
At arenaflex, we're proud of our Core Values and our commitment to creating a safe and inclusive work environment. We're a faith-based organization that strives to live the golden rule of 'love thy neighbor.' We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. Our differences make us a better team, allowing us to make better decisions, be more innovative, and better serve our members and communities.
BENEFITS OF WORKING AT ARENAFLEX
As a full-time employee, you'll enjoy amazing benefits, including:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Retiree insurance for eligible employees.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
ARENAFLEX IS AN EQUAL OPPORTUNITY EMPLOYER
We're committed to creating a diverse and inclusive work environment, and we welcome applications from individuals with unique backgrounds, working styles, and skill sets. All locations are tobacco-free facilities, and we're a drug-free workplace. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Remote Contact Center Chat Representative at arenaflex. Apply Job! Apply for this job