Experienced Customer Service Representative – Fintech Industry Expertise and Remote Work Opportunities
At arenaflex, we're revolutionizing the way financial institutions deliver enterprise processing solutions to their customers. As a designated Top Workplace in Connecticut and a National Great Place to Work, we're committed to fostering a collaborative environment where our employees can grow and thrive. Our progressive training program is designed to support employees in their personal and professional development, and we're now seeking experienced Customer Service Representatives to join our team.
About arenaflex
arenaflex is a leading provider of complete enterprise processing solutions to financial institutions throughout the northeastern United States. We're proud to be listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation. Our commitment to innovation and top-quality support has earned us a reputation as a trusted partner in the Fintech industry.
The Opportunity
We're seeking experienced Customer Service Representatives to join our fully remote team. As a Customer Service Representative at arenaflex, you'll have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional customer service. You'll be responsible for handling online banking end-user inbound calls and messages, assisting customers with issues related to login problems, technical support, online bill pay, and online security.
Key Responsibilities
* Handle online banking end-user inbound calls and messages to effectively assist customers
- Assist end-users with issues related to login problems, technical support, online bill pay, and online security
- Document end-user phone and message interactions with specific details in the case management system
- Build rapport and strengthen customer relationships while servicing end-user needs in a respectful, professional manner
- Maintain arenaflex call quality standards, meet arenaflex service level agreements, and demonstrate reliable work attendance
What You'll Bring
* Previous customer service and/or banking experience and a passion for delivering top-notch customer service
- Previous call center experience a plus
- Computer proficiency, including web navigation, keyboarding skills, and Microsoft Office a must
- Ability to learn new concepts quickly and easily in a fast-moving environment
- Detail-oriented
- Some understanding of Online Banking services
What We Offer
* A unique and collaborative experience as you grow your career with us
- A hybrid schedule allowing you the flexibility to balance your work/life needs
- A customized training plan to successfully onboard you through your first year
- A robust employee training and development program aligned with career pathing objectives
- Generous PTO offering as well as competitive pay and benefits
- Tuition Reimbursement
- Financial planning assistance with certified professionals
- Fun employee events such as company outings, trivia, sports leagues, wellness events
- Peer recognition programs
Work Environment and Company Culture
At arenaflex, we're committed to maintaining a positive and inclusive work environment. Our fully remote team is dedicated to delivering exceptional customer service, and we're passionate about supporting our employees in their personal and professional development. We're an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility
If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing [email protected]. Please specify the help you need and we'll be happy to get back to you.
How to Apply
If you're passionate about delivering exceptional customer service and are looking for a dynamic and collaborative work environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to innovation and customer service excellence. Apply Now! Apply for this job