Experienced Customer Support Associate (Weekend Shift) - Remote Opportunity in Chicago
At arenaflex, we're revolutionizing the real estate services industry with our cutting-edge technology platform and comprehensive property service delivery solutions. As a rapidly growing company, we're seeking an exceptional Customer Support Associate to join our team on a weekend shift (Friday through Monday) in a remote setting in Chicago. If you're passionate about delivering top-notch customer experiences, thrive in a fast-paced environment, and are eager to grow with a dynamic organization, we invite you to explore this exciting opportunity.
About arenaflex
arenaflex is a trailblazer in the real estate services industry, combining innovative technology with expert property service delivery to meet the evolving needs of our clients. Our recent acquisition of SMS Assist has solidified our position as a national leader, serving over 250,000 properties, facilitating 2.5 million repair and maintenance orders, and completing nearly 20,000 renovation and turn projects annually. arenaflex has evolved from a startup to a valued partner, delivering scalable and turnkey property services to our clients.
Your Role in arenaflex's Success
As a Customer Support Associate, you'll play a vital role in ensuring seamless communication and resolution for our clients, residents, and vendors. Your primary responsibilities will include: ### Key Responsibilities
- Replying to messages from vendors, clients, and residents, and taking actions to move work orders towards completion (40%)
- Outbound phone calls to vendors to confirm their capacity and ability to complete jobs within the required timeframe (20% of day)
- Outbound resident communications via phone, email, and text (20% of day)
- Work order qualification checking for duplicates, vendor warranties, client direction, and resident responsibility (10% of day)
- Inbound calls from residents, vendors, and the client (5% of day)
- Team meetings with a fun team building activity, open forum to ask questions, and review of policy and procedure updates (5% of day)
### Essential Qualifications
- Critical thinking skills to navigate complex customer issues and make informed decisions
- Fast-paced decision making, with the ability to complete 100-120 follow-up tasks per day
- Attention to detail and adherence to policies and procedures as measured by a weekly quality assurance check
- Resourcefulness, knowing when to reference our internal knowledge base for client-specific business rules, as well as when to reach out to management and other departments for guidance
- High level of care for our partners; residents, clients, and vendors
- Ability to adapt to change on a weekly basis due to client needs or updates to our technology
- Education Level – High school diploma required, Associates or Undergraduate degree preferred
### Why arenaflex?
- Competitive compensation and benefits package
- Comprehensive health, dental, vision, life, and disability options
- 401K retirement savings plan with company match
- Paid vacation, federal and floating holidays, and maternity/paternity pay
- Career advancement opportunities and professional growth
- Access to cutting-edge technology and tools to support your success
### arenaflex Culture and Values At arenaflex, we're intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates who are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify our positive and inclusive culture. arenaflex is an Equal Opportunity Employer, committed to providing a fair and inclusive work environment for all qualified applicants. ### How to Apply If you're a motivated and customer-focused individual looking for a dynamic remote opportunity, we invite you to apply for this exciting role. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job