Operations Specialist

Brilliant Corners is a non-profit organization that provides innovative housing and housing-related services to California's vulnerable individuals. The Operations Specialist will work within the Program Operations department to process various client and unit related requests, ensuring efficient payment processing and collaboration with internal and external partners.

Responsibilities

• Payments Team - This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments
• HPU/Contracts and Grants Team - This team processes a variety of client related payment requests to support clients in retaining their housing as well as processing various invoices relating to our contracts. This team assists with contract preparation, execution and tracking. As well as vendor documentation management and compliance tracking. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders
• Move-In Assistance Team - This team processes client payments related to security deposits, utility deposits, move-in furniture, and on-going assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins. The team is responsible for processing payments using Intacct, providing on-going reporting, responds promptly to inquiries from case management, funders, and internal partners
• Applications & Closeout Team - This team processes client applications for the FHSP program ensuring that all data is correct and support case management in this process. The team also handles the accounts receivable portion at the time of move out. These responsibilities vary from security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on salesforce and entering AR into Intacct, responding promptly to funders and vendors, and providing on-going reporting to partners

Skills

• 1+ years' experience in a non-profit setting
• Intermediate-level familiarity with Microsoft Word and Excel
• Strong communication skills with effective messaging and strong follow up
• Able to work in collaboration with team, internal and external departments as needed
• Data and metric drive, comfortable around numbers
• Process driven
• Strong attention to detail
• Ability to understand, retain and apply program policies to role
• Physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces
• Capable of performing stationary tasks like sitting for up to 6 to 8 hours a day
• Able to lift, carry, push, pull light to moderate weights up to 15 pounds safely
• Requires mental acuity for analytical reasoning and document interpretation
• Intacct software experience
• Salesforce/CRM software and/or database experience

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work

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