Field Technical Support Scientist (Mass Spectrometry)
Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, and they are seeking a Field Technical Support Scientist to provide expert technical support for their LC-MS products. In this role, you will conduct product demonstrations, installations, training, and post-sales assistance to ensure customers maximize the value of their instrumentation.
Responsibilities
- Provide technical expertise during sales calls and product demonstrations
- Conduct training sessions for customers and regional personnel
- Run customer samples and develop application notes to showcase Shimadzu’s LC-MS capabilities
- Assist customers with adapting their analytical methodologies for our MS products
- Oversee the regional MS demonstration inventory
- Frequent travel to customer sites and regional offices (20%-50% overnight travel)
- Support and collaborate with regional teams and assist with training new technical support specialists
Skills
- Bachelor's degree in Chemistry or a related field
- At least 1 year of laboratory experience with LC-MS instrumentation
- Strong communication and problem-solving skills
- Ability to interpret analytical data
- Excellent customer relations
- Valid driver's license
- Willingness to travel
- MS or PhD in Chemistry or a related field
Benefits
- Matching 401K & Profit-Sharing Program
- Flexible Spending/Health Savings Accounts
- Generous & Front-Loaded Paid Time Off Plan
- Tuition Assistance Program for both graduate and undergraduate levels
- Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
- Business casual Dress Attire & casual (jeans) Friday!
- Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
- Incentive plan based on performance goals, paid semi-annually in April and October
- Potential discretionary year-end bonus
- Company car (with a $55 deduction for personal use)
- Company phone, fully funded by the employer, which remains company property but can be used for personal calls
Company Overview