Experienced Customer Support Representative – Pharmacy and Healthcare Services

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you want to join a dynamic and supportive team that values growth and development? Look no further than arenaflex, a leading healthcare organization dedicated to providing innovative solutions and exceptional patient care. As an Experienced Customer Support Representative – Pharmacy and Healthcare Services, you will play a vital role in supporting arenaflex's mission to improve patient outcomes and enhance the overall healthcare experience. This is an exciting opportunity to join a team of dedicated professionals who are passionate about delivering high-quality care and making a difference in the lives of others.

About arenaflex's Drug Store Professional Preparation Program

arenaflex is proud to offer an "acquire while you learn" Drug Store Professional Preparation Program, which provides a comprehensive pathway for individuals to become a certified pharmacy technician. This program is designed to equip you with the skills and knowledge necessary to succeed in the pharmacy care industry, while also providing a supportive and inclusive environment that fosters growth and development. Through this program, you will have the opportunity to:

• Gain hands-on experience in a fast-paced pharmacy environment
• Develop essential skills in patient registration, medication management, and customer service
• Pursue a nationally recognized certification as a pharmacy technician
• Enhance your career prospects and earning potential in the healthcare industry

Key Responsibilities

As an Experienced Customer Support Representative – Pharmacy and Healthcare Services, you will be responsible for:

• Utilizing arenaflex's solution information passage methods and rules to process new patient enrollment and handle patient medication requests within HIPAA guidelines
• Handling correspondence with patients, including inbound calls, visits, and messages, and making outbound calls to prescribers and patients as necessary
• Resolving external exceptions by auditing, gathering data, making adjustments, and resubmitting for processing according to individual arrangement requirements
• Providing support to pharmacists, both in-office and remotely, and identifying and communicating issues to senior-level staff as needed
• Acquiring a dynamic professional license or certification within the first 90 days and maintaining a current and active professional license or certification

Essential Capabilities

To succeed in this role, you will need:

• A high school diploma or equivalent
• Basic computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online
• Basic web search skills, including opening a program, typing in URLs in the correct field, using a web search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing online forms
• Intermediate-level keyboarding skills, including typing at least 25 words per minute, typing by memory, and organizing documents
• Effective written and verbal communication skills

Preferred Capabilities

While not required, the following skills and experiences are highly desirable:

• At least one year of pharmacy technician experience in a retail or call center environment
• At least 1.5 years of experience as a pharmacy technician with a declaration/enrollment by state as recognized by the state Board of Pharmacy or a nationally recognized certification agency
• Experience providing customer support to internal and external clients, including meeting quality standards for services and assessing customer satisfaction
• Transitional to advanced-level keyboarding skills, including typing at least 35 words per minute, typing by memory, and designing documents
• Familiarity with Spanish and English

What We Offer

As an Experienced Customer Support Representative – Pharmacy and Healthcare Services, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. arenaflex is committed to providing a supportive and inclusive work environment that fosters collaboration, innovation, and excellence.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional healthcare experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to excellence in healthcare. Apply Now! Apply for this job