[Remote] Operations Associate, Livery & Black Car

Note: The job is a remote job and is open to candidates in USA. Lyft is a company focused on serving and connecting people, cultivating a work environment where all team members belong and thrive. The Operations Associate role involves managing relationships with fleet partners, supporting owner-operators, and solving problems for the livery driver community to drive growth in Lyft's Black & Black SUV segments.

Responsibilities

• Own end-to-end livery fleet onboarding in multiple markets or for multiple large fleets
• Facilitate recruitment of new supply by sourcing leads and completing outreach to onboard new fleet partners
• Manage day-to-day relationships with fleet partners across key regions, serving as their primary point of contact
• Support initiatives for owner-operators, ensuring their success on the Lyft platform
• Ensure fleet compliance with regulatory requirements in multiple markets
• Develop strong partnerships with local fleets and owner-operators by promptly addressing inquiries, collecting feedback, and identifying pain points or inefficiencies to escalate when appropriate
• Provide clear communication and education to fleet partners and owner-operators both one-on-one and in group settings
• Maintain accurate data entry and documentation for all fleet operations and partner interactions
• Provide ad hoc or consistent support for Lyft Wheelchair Accessible Vehicle program or Disney Minnie Van programs as needed
• Be adaptable and thrive in a fast-paced, ever-changing environment

Skills

• Bachelor's degree or equivalent relevant work experience
• 1-2+ years of experience in operations, customer service, account management, or related fields
• Strong problem-solving skills with the ability to tackle tough business challenges quickly, creatively, and effectively while gaining stakeholder buy-in
• Proven ability to prioritize multiple competing tasks and projects by assessing urgency and importance
• High energy with an outgoing personality—you enjoy building relationships and working with people
• Excellent verbal and written communication skills with extreme attention to detail
• Ability to take direction and feedback, and proactively seek support to successfully complete tasks and projects
• Proficiency with G Suite tools (Gmail, Google Docs, Google Sheets)
• Comfortable with technology and able to learn new systems quickly
• Basic SQL skills preferred but not required
• Experience in the livery, black car, fleet management, or transportation industry with existing industry connections

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Company Overview

Company H1B Sponsorship