[Remote] Content Operations Coordinator
Note: The job is a remote job and is open to candidates in USA. Adobe is a well-established corporation seeking a Content Operations Coordinator on a contract basis through NextDeavor. The role involves monitoring and troubleshooting the content ingestion pipeline, collaborating with various teams to resolve issues, and supporting partners with documentation and reporting.
Responsibilities
- Monitor and troubleshoot content ingestion through the ingest pipeline (Splunk, AWS S3)
- Review job reports, identify errors, and coordinate fixes with contributor relations
- Report system issues to engineering and assist in testing solutions
- Manage AWS S3 storage for assisted uploads
- Suggest and support automation to streamline workflows
- Onboard new assisted ingest partners, including AWS S3 configuration and workflow training
- Provide daily and ad-hoc ingestion activity reports to partners and internal collaborators
- Develop clear documentation and training materials
- Deliver technical support for tools and systems impacting content delivery
- Gather and analyze data to measure ingest performance across content departments
- Troubleshoot issues related to file transfers, transcoding, or automated scripting
- Identify and implement process improvements to boost reliability and efficiency
Skills
- Bachelor's degree in computer science or a related field, or equivalent experience
- Experience in media technology, library science, or a similar area
- Strong technical skills: Excel, AWS (especially S3), JSON/XML, and monitoring machine-generated data
- Clear communicator who bridges technical and non-technical stakeholders
- Highly organized multitasker who performs under high volume and tight deadlines
- Curious, adaptable, and eager problem-solver
- Familiarity with Python and Java
- Experience supporting technology and asset management systems in digital media
- Knowledge of video/image transcoding
- Familiarity with creative tools like Photoshop, Illustrator, Premiere, or After Effects
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Company Overview
Company H1B Sponsorship