Associate Collections Rep.
Wintrust Financial Corporation is a leading financial services company, and they are seeking an Associate Collections Rep to assist with daily tasks and monitor assigned loans. This role involves communicating with insureds, insurance agencies, and resolving loan discrepancies while supporting the team in various projects.
Responsibilities
- Assists team members with daily tasks during periods of high workload or absences
- Monitors assigned loans; initiates outbound calls and emails to follow up on payments, return premiums, and other loan information
- Processes incoming service requests, document all communication with internal and external parties, and processes loan updates and adjustment in the loan management system
- Investigate and resolve loan discrepancies to ensure we protect collateral and mitigate losses
- Assists manager and team members with ad hoc projects and tasks
- Communicates effectively with manager and team members to prioritize daily/weekly tasks, being flexible as needed
Skills
- Shift availability 7am-4pm
- 0-3 years experience
- Customer service experience
- General computer skills, basic excel knowledge
- High School Degree or equivalent
Benefits
- Medical Insurance
- Dental
- Vision
- Life insurance
- Accidental death and dismemberment
- Short-term and long term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
Company Overview
Company H1B Sponsorship