Experienced Customer Service Representative - National Remote Opportunity
At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting individuals with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and growth.
About arenaflex
arenaflex is a global organization that's committed to advancing health equity and improving health outcomes on a global scale. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location.
The Role
As an Experienced Customer Service Representative, you'll enjoy the flexibility to telecommute from anywhere within the U.S. and take on the challenges of a dynamic and fast-paced work environment. You'll be responsible for responding to incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits, asking appropriate questions, and documenting required information in computer systems. You'll also make occasional outbound calls to customers for follow-ups.
Key Responsibilities
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Occasionally make outbound calls to customers for follow-ups
- Work collaboratively with a team to resolve customer issues and improve overall customer experience
- Stay up-to-date with product knowledge and company policies to provide accurate and timely information to customers
- Meet or exceed performance metrics and quality standards
- Participate in ongoing training and development to improve skills and knowledge
Required Qualifications
* High School Diploma or GED
- Must be 18 years of age or older
- 1 year of customer service experience, including providing service over the phone
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
- Ability to attend 3-4 weeks of training with 100% attendance
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday to Saturday
Preferred Qualifications
* Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with digital platforms and systems (Web, Chat, Email)
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements
* Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able to connect directly into the internet via hard wire (either directly to modem or router)
Soft Skills
* Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking skills
- Ability to work independently and as part of a team
- Adaptability and flexibility in a dynamic work environment
Physical and Work Environment
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
- Must be able to work in a quiet and distraction-free environment
Compensation and Benefits
* Hourly range: $16.00 - $28.27 per hour (based on local labor markets, education, work experience, certifications, etc.)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution
- Paid time off and holidays
- Opportunities for career growth and professional development
Diversity, Equity, and Inclusion
* arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
- We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background or identity.
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch with you shortly.
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. We reserve the right to close the job posting early due to volume of applicants.
Join our team and start making a difference today!
Apply for this job