Experienced Customer Support Specialist – Multilingual Technical Assistance for arenaflex Clients

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a leading global business outsourcing company, we're now seeking a passionate and skilled Customer Support Specialist to join our team in Lithuania. If you're fluent in Lithuanian and Russian, have a good command of English, and are eager to help others, we'd love to hear from you.

About arenaflex

arenaflex is a global business outsourcing company that offers a wide range of services to help our clients handle their customer service, finances, and other business processes. As a team member, you'll be employed by arenaflex but will be supporting our client, a renowned industry leader in technology. Our company culture is built on the principles of equality, respect, and inclusivity, and we're committed to providing a work environment that's free from discrimination and harassment.

The Role

As a Customer Support Specialist in our arenaflex team, you'll be responsible for providing technical and non-technical assistance to our clients' customers. Your primary duties will include:

• Answering incoming calls, emails, and chats in Lithuanian and Russian
• Providing efficient and satisfying solutions to customers' inquiries
• Treating customers with respect, following arenaflex's policies and procedures
• Collaborating with our team to resolve complex customer issues
• Participating in ongoing training and coaching to improve your skills and knowledge

Requirements

To succeed in this role, you'll need to possess:

• Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
• Previous experience in customer service, preferably in a call center environment (although not essential)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong teamwork and collaboration skills
• Willingness to learn and grow with our company

What We Offer

As a valued member of our team, you can expect:

• A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00
• An hourly rate of €8.03 to €8.56 (during the trial period and after)
• Performance-based bonuses
• A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
• Ongoing training and coaching to help you excel in your role
• A dynamic and inclusive work environment that values diversity and equality

Career Growth Opportunities

At arenaflex, we're committed to helping our team members grow and develop their careers. Whether you're looking to move into a leadership role or specialize in a particular area, we offer a range of opportunities for professional development and advancement.

Work Environment and Company Culture

Our work environment is designed to be flexible, collaborative, and inclusive. We believe in providing our team members with the tools and resources they need to succeed, and we're committed to creating a workplace that's free from discrimination and harassment.

Compensation, Perks, and Benefits

As a valued member of our team, you can expect a competitive compensation package, including:

• A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00
• An hourly rate of €8.03 to €8.56 (during the trial period and after)
• Performance-based bonuses
• Ongoing training and coaching to help you excel in your role
• A dynamic and inclusive work environment that values diversity and equality

How to Apply

If you're passionate about providing exceptional customer experiences and are eager to join a dynamic and inclusive team, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss the next steps in our recruitment process.

Start Date:

As soon as possible during September 2024

Location:

Work from home in Lithuania

Employment Type:

Permanent, with a 3-month trial period

Language Requirements:

Lithuanian (C1), Russian, and English (B2)

Time Type:

Full-time We're an equal opportunity employer, and we're committed to providing a work environment that's free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be an inclusive and diverse workplace. Don't miss this opportunity to join our team and help us deliver exceptional customer experiences. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job