Experienced First Notice of Loss (FNOL) Customer Service Representative - Work from Home Opportunity
Join arenaflex, a leading subrogation company, in providing exceptional customer service and driving business growth from the comfort of your own home. Are you a customer service professional with a passion for delivering top-notch support and a knack for navigating complex claims processes? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our remote team and help us continue to provide exceptional service to our clients and customers.
About arenaflex
arenaflex is a trusted partner to subrogation companies, helping them recover payments on damage claims and ensuring that the party responsible for the damage is held accountable. Our commitment to excellence in customer service, process efficiency, and cultural values has enabled us to achieve remarkable success and growth. We're passionate about creating a work environment that values both efficiency and effective processes, as well as a casual, comfortable atmosphere that fosters collaboration and teamwork.
Our Core Four Principles
At arenaflex, we're driven by four core principles that guide our actions and decisions: 1. Process: We're committed to streamlining our processes to ensure maximum efficiency and effectiveness. 2. Results: We strive to deliver exceptional results that meet and exceed our clients' expectations. 3. Culture: We believe in creating a positive, inclusive culture that values diversity, equity, and inclusion. 4. Experience: We're dedicated to providing an exceptional experience for our customers, clients, and employees.
Our Team Culture
We're a team that values work-life balance, community involvement, and employee recognition. We host regular company events, volunteer opportunities, and celebrations to bring our team together and recognize individual achievements. If you're looking for a company that prioritizes its employees' well-being and growth, you're in the right place!
The Role
As an FNOL Customer Service Representative, you'll be responsible for providing high-quality inbound communication services while recording First Notice of Loss (FNOL) claims. These claims are used to report damage to our clients' property, and you'll play a critical role in ensuring that our clients receive the support they need to navigate the claims process.
Key Responsibilities
* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL
- Communicate effectively while entering data accurately into a customized database
- Report underground damage to locate companies when applicable
- Provide outstanding service to customer representatives
- Analyze photos and map the correct location
- Participate in special projects as assigned
Tiered Support Bonus System
We're committed to recognizing and rewarding our team members' hard work and dedication. Our Tiered Support Bonus System offers a bonus structure based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which they're earned.
- Level 1: $105
- Level 2: $150
- Level 3: $205
FNOL Incentive Program
Our FNOL Incentive Program is designed to reward high-performers with additional earnings per month. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, you'll earn $10.
Requirements
* 6 months to 1-year previous customer service call center experience required
- Experience with Microsoft Teams a plus
- High School Diploma or equivalent
- Ability to type a minimum of 55 wpm, error-free
- Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Must be able to analyze and interpret photos to determine damage
Perks and Benefits
* Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- arenaflex pays $50/month towards your internet service cost
- arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
- Pre-employment drug screenings and criminal background checks are mandatory
- arenaflex offers a full menu of benefits, including a matched 401k
Why Join arenaflex?
* Work from home in a flexible, dynamic environment
- Opportunities for career growth and professional development
- Collaborative, supportive team culture
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
Ready to Join the arenaflex Team?
If you're a motivated, customer-focused professional with a passion for delivering exceptional service, we want to hear from you! Apply now to become a part of our remote team and help us continue to drive business growth and success. Apply Now! Apply for this job