Experienced Customer Service Representative – National Accounts
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our National Accounts team, you'll play a vital role in ensuring our customers receive top-notch service and support. If you're passionate about providing world-class customer service, resolving complex issues, and working collaboratively with cross-functional teams, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive. With a strong presence in the industry, we're dedicated to fostering a culture of excellence, innovation, and customer-centricity. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join our mission.
Job Responsibilities
As an Experienced Customer Service Representative – National Accounts, you'll be responsible for:
- Acting as a liaison between customers, branches, sales representatives, and corporate functions via phone, email, and other electronic systems
- Maintaining special and/or ancillary services via company and/or customer websites, including scanning and uploading graphs and business proposals
- Updating work orders via customer web portals, such as opening/closing work orders and providing status updates
- Handling basic and routine customer calls and emails, including work orders placed by National Accounts customers
- Utilizing computerized systems for inputting and tracking work orders, ensuring customers receive service through processing orders and coordinating issues with Customer Account Managers
- Handling customer calls/correspondence for customer scheduling and inquiries, recording all customer information and call history
- Collaborating with cross-functional teams to resolve complex customer issues and provide exceptional service
Key Qualifications
* High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience
- 6 months of clerical or customer service experience
- Experience resolving escalated customer service issues strongly preferred
- Customer service orientation and conflict resolution skills
- Problem-solving and decision-making skills
- Oral and written communication skills (to include typing)
- Ability to influence leaders and peers
- Knowledge of the business unit brand products and services
- Attention to detail
- Organizational skills
- Ability to work independently and meet goals
- Teamwork skills
- Ability to effectively multi-task
- Ability to adapt, learn, and perform work in a fast-paced environment
- Computer skills with Microsoft (Word, Excel, Outlook) - Intermediate skills at minimum with Excel
- Proficiency with customer service portals
Physical Demands and Working Conditions
The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to:
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
- Sit for long periods of time while using office equipment such as computers, phones, and etc.
- Fingering and repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
Incumbent is required to have:
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arms reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screens, and expansive reading
- Incumbent will be subject to:
+ Inside working conditions: The change of building environment such as with or without air conditioning and heating
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a valued member of our team, you'll have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Mentorship and coaching from experienced professionals
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages collaboration and innovation
Work Environment and Company Culture
arenaflex is proud to be an Equal Opportunity Employer (EOE). We're committed to fostering a culture of diversity, equity, and inclusion, where everyone feels valued, respected, and empowered to succeed.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A $1,000 sign-on bonus
- A comprehensive benefits program, including medical, dental, and vision coverage
- A 401(k) retirement savings plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development
How to Apply
If you're passionate about delivering exceptional customer service and working collaboratively with cross-functional teams, we want to hear from you! Apply now to join our team and embark on a rewarding career journey with arenaflex. Apply Now! Apply for this job