Experienced Air Customer Service Agent - Remote US Opportunity

Are you a customer service enthusiast with a passion for the travel industry? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join arenaflex, a leading company in the travel and hospitality sector, as an Air Customer Service Agent. This exciting opportunity allows you to work remotely from the comfort of your own home, providing exceptional support to our guests and travel partners while enjoying a dynamic and rewarding work environment.

About arenaflex

arenaflex is a renowned company in the travel and hospitality industry, dedicated to delivering exceptional experiences to our guests and partners. With a strong commitment to customer satisfaction, we strive to create a culture of excellence, innovation, and teamwork. Our company values include integrity, fairness, and professionalism, and we are proud to be an equal opportunity employer.

Responsibilities

As an Air Customer Service Agent, you will be responsible for providing top-notch support to our guests and travel partners, handling a wide range of tasks, including:

• Answering phone calls, chat messages, and emails regarding air issues, and responding promptly and accurately
• Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other transactions
• Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing any additional duties as assigned by leadership

Requirements

To succeed in this role, you will need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

What You Can Expect

As an Air Customer Service Agent at arenaflex, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee Stock Purchase Plan
• Training and professional development opportunities
• Tuition and professional certification reimbursement
• Rewards and incentives
• A competitive base hourly range of $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience

Our Culture

At arenaflex, we believe that our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We are committed to creating a culture of excellence, innovation, and teamwork, and we strive to make a positive impact on the world around us.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we are committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA)

arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].

Apply Now

If you are a motivated and customer-focused individual with a passion for the travel industry, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and our culture, and to submit your application. We look forward to hearing from you! Apply for this job