Technical Services Coordinator
Safety National is a leading specialty insurance and reinsurance provider, dedicated to building careers with purpose. As a Technical Services Coordinator, you will provide technical support and documentation for policy administration systems while acting as a liaison between business users and the IT department.
Responsibilities
- Assist in providing technical support and user process documentation for our policy administration systems and supporting software
- Act as a liaison between business users and the IT department to ensure our applications meet business needs
- Manage technical issues reported by users
- Participate in User Acceptance Testing for system enhancements
- Help maintain departmental documentation
Skills
- Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
- This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview
- Strong written and oral communication skills
- Proficiency in Microsoft Office Suite at an intermediate level
- Experience developing and executing test cases based on system specs and documentation
- Insurance designations a plus
- Previous experience supporting business systems or software testing environments
- Demonstrated professionalism in technical support or business liaison roles
Benefits
- Tuition reimbursement
- Wellness perks
- Generous health, dental, and vision coverage
- Health savings accounts
- A 401(k)-retirement savings match
- Annual profit sharing contribution
- Family forming benefits for adoption, fertility, and surrogacy
- Generous paid time off
- Paid holidays
- Paid parental and caregiver leave
- Hybrid work environment
- Company-paid life insurance and disability
- Professional growth and development opportunities
- Employee recognition and well-being programs
Company Overview