Experienced Air Customer Service Agent – Remote US Opportunity with arenaflex
At arenaflex, we're on a mission to revolutionize the travel industry by providing exceptional customer experiences that exceed our guests' expectations. As a leading player in the industry, we're seeking an exceptional Air Customer Service Agent to join our team of dedicated professionals. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's committed to making travel more accessible and enjoyable for everyone. With a rich history of excellence in the travel industry, we've built a reputation for delivering exceptional customer experiences that go above and beyond. Our team of passionate professionals is dedicated to providing personalized service, expert knowledge, and a genuine passion for travel.
Responsibilities
As an Air Customer Service Agent with arenaflex, you'll be responsible for providing exceptional customer service to our guests, travel agents, and airline partners. Your primary duties will include:
- Answering phone calls, chat messages, and emails from guests, travel agents, and airlines in a timely and professional manner
- Responding to escalated calls and resolving complex issues with a high level of empathy and expertise
- Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other travel documents
- Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
- Realigning pricing within PNR to collect additional money outside final payment
- Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
- Assigning ancillary services to guests when requested
- Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
- Researching air schedules booked for crew outside of budget
- Processing last-minute crew changes in regards to air accommodations
- Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
- Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
- Consistently delivering on commitments to external and internal customers to drive customer satisfaction
- Demonstrating commitment through behaviors and performance that are aligned with our core values
- Exhibiting integrity, fairness, and professionalism in everyday conduct
Requirements
To be successful in this role, you'll need:
- Experience in the travel and hospitality industry, preferably in a high-volume call center
- Proficiency in Microsoft Word, Excel, and Outlook
- Excellent phone and customer service skills
- Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
- Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
- Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)
What You Can Expect
As an Air Customer Service Agent with arenaflex, you can expect:
- Cruise and travel privileges for you and your family
- Health benefits
- 401(k) plan
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
- Base Hourly Range: $15.91 to $21.49 (final base salary is directly related to each candidate's qualifications and experience uniquely)
Our Culture
At arenaflex, we're committed to creating a culture that's stronger together. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're an equal opportunity employer and welcome applications from diverse candidates.
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now by visiting our website at [insert link]. We can't wait to welcome you to our team!
Note
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture that's stronger together and values diversity, equity, and inclusion. Apply for this job