Renewal Manager- Public Safety
Vector Solutions is a leader in providing industry-focused SaaS solutions that connect content and technology. They are seeking a Renewal Manager who will build strong customer relationships and develop new business from existing clients while meeting sales quotas and addressing client needs.
Responsibilities
- Develop professional cooperative relationships with a portfolio of clients
- Identify, retain, and grow Vector Solutions products based upon client needs and business initiatives
- Provide a consultative sales approach through an extended sales cycle to consistently meet or exceed quota
- May conduct product demos that focus on potential solutions for clients
- Develop strong knowledge of Vector Solutions products and services to be able to align appropriate solutions to meet the specific needs of each client
- Develop industry expertise within assigned client base
- Maintain and track all client communications utilizing Vector Solutions customer relationship management system
- Maintain revenue for assigned client base, confirm repeat business, and identify potential areas for new revenue generation among assigned clients
- Address client concerns and ensure the resolution of issues promptly, with follow-up when appropriate
- Proactively conduct strategic account reviews with all assigned clients on an annual basis to review service needs and usage trends
- Proactively conduct regular account checks to identify early risk
- Reinforce the value of Vector Solutions products and identify additional opportunities; identify and mitigate risk
- Other duties as assigned
Skills
- 1 – 3 years of experience in a consultative sales-oriented position focusing on relationship management
- Excellent interpersonal skills needed to develop strong business relationships with clients
- Resolve customer issues quickly and effectively
- Ability to exercise time management, prioritize work, and set goals
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to learn additional software quickly
- Successfully present new ideas to groups of managers and high-level executives
- Strong work ethic and ability to work independently with minimal supervision
- Excellent organization skills and detail oriented
- Ability to adapt to new conditions, assignments, and deadlines
- Thrive in a fast-paced team environment
- Associates or Bachelor's degree in a related field preferred
- Experience using MS products
- Experience using Salesforce CRM
Benefits
- Comprehensive benefits package effective the first of the month after hire
- Matching 401(k) retirement plan
- Healthy work-life balance with flexible work arrangements and generous time off
- Generous referral incentive program
- Tuition Reimbursement Program
- Pet Insurance
- OnePass Gym/Wellness Discount Program
- Calm Health-Employee Membership
- Company social events
- Employee Resource Groups
- Philanthropic opportunities
Company Overview