Rental Specialist - Hybrid
USAA is dedicated to empowering its members to achieve financial security. The Rental Specialist will serve as the primary contact for rental issues, monitor rental trends, and recommend actions to improve the rental process.
Responsibilities
- Provide support and direction for rental issues to include resolving problem tickets, excessive rentals, and complaints
- Monitor and report on issues regarding rejected and pending invoices, unworked rental extensions, aged invoices, and rental payments exceeding policy limits
- Reviews and make appropriate authority recommendations for Extra Contractual Rental and Loss of Use scenarios in excess of the assigned adjuster authority. Contacts body shops and determines reason(s) why repairs are exceeding estimated repair time
- Make appropriate recommendations on rental extensions
- Identify and reports areas of opportunity to improve rental cycle time
- Assis Learning and Development with new hire training on rental management
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Skills
- High School Diploma or General Equivalency Diploma
- 1 year of auto claims adjusting or related insurance industry experience
- Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts
- Successful completion of a job-related assessment may be required
- Ability to prioritize and multi-task, including navigating through multiple business applications
- Demonstrated customer service skills
- Familiarity with ARMS
- Auto claims experience
- Understanding of auto estimates to include repair times
- Prior experience communicating with body shops and/or appraisers
- Understanding of 1st and 3rd party coverage and limits
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
Company Overview