INFORMATION TECHNOLOGY SPECIALIST I

The California State Controller's Office is seeking an Information Technology Specialist I to provide IT support within the Local Government Programs and Services Division. The role involves coding, testing, and debugging applications, analyzing databases, and providing technical support for desktop computers and mobile devices.

Responsibilities

• Code, test, and debug applications that support the Division and its reporting functions
• Analyze critical/complex databases, applications, and other production services such as, but not limited to: the Agile Payment System (APS), Property Tax Postponement, Local Government Reporting, and mainframe systems such as the Local Reimbursements System and Fiscal System. Develop and identify flow charts and documentation showing the interfaces, links, and interdependencies between all such systems supported by the divisions
• Provide technical support for desktop computers and mobile devices, which include a wide variety of PC hardware platforms, software applications, and peripherals
• Provide active directory work-group administration tasks specific to desktop access rights to network resources, viruses, and printing
• Provide verbal and/or written instruction to customers in the proper use of equipment and software
• Establish and maintain File Transfer Protocol (FTP) processes including the addition of new FTP processes and the resolution of FTP issues with the various agencies
• Act as a resource on all aspects of software in terms of use, features, limitations, compatibility, and interoperability. Act as the contact for new purchases, licensing, maintenance, and advanced technical assistance
• Coordinate repairs, procure, install, or remove and configure PCs and software applications
• Analyze existing methods and develop business process improvements and technology solutions
• Work with department staff, other state agencies, local governments, and Data Technology Services to analyze, troubleshoot, and resolve complex problems related to our users’ systems connectivity for FTP data exchange, terminal definitions, system conversions, on-line access, and View Direct

Skills

• Broad knowledge of PC desktop hardware and software
• Ability to exercise a high degree of initiative, independence of action, and originality
• Demonstrate tact and exercise sound judgment that recognizes the best interests of the State and the division's projects
• Effective communication skills
• Ability to develop and maintain effective and cooperative working relationships
• Ability to easily adapt to changing priorities in the performance of specific duties
• Ability to code, test, and debug applications that support the Division and its reporting functions
• Ability to analyze critical/complex databases, applications, and other production services
• Provide technical support for desktop computers and mobile devices
• Perform active directory work-group administration tasks specific to desktop access rights to network resources, viruses, and printing
• Provide verbal and/or written instruction to customers in the proper use of equipment and software
• Establish and maintain File Transfer Protocol (FTP) processes
• Act as a resource on all aspects of software in terms of use, features, limitations, compatibility, and interoperability
• Coordinate repairs, procure, install, or remove and configure PCs and software applications
• Analyze existing methods and develop business process improvements and technology solutions
• Work with department staff, other state agencies, local governments, and Data Technology Services to analyze, troubleshoot, and resolve complex problems related to users' systems connectivity

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