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CFSS Captain

Remote, USA Full-time Posted 2026-06-18

Pinnacle Services, Inc. provides person-centered services to individuals with disabilities. The CFSS Captain is responsible for supervising CFSS coordinators, managing caseloads, and ensuring quality care for clients with various needs.

Responsibilities

  • Supervising a team of CFSS consultation coordinators
  • Managing billable unit expectations, approving paid time off, timecards, and expenses from direct reports. Being that support for coordinators both seasoned and new to the position
  • Offering and coordinating resources for the persons served being supported
  • Monitoring service deliveries and ensuring the person's served needs are met
  • Service plan development
  • Attend regular meetings with persons served
  • Captains play a significant role in the performance of the CFSS consultation coordinators, directly impacting on how supported they feel in their role and assisting with answering questions
  • Provide direct reports with consultations regarding their caseloads
  • Assist with training direct reports
  • Conduct WIP audits using Planstreet dashboard/reports for each team member at a frequency approved by the CMS/CMA

Skills

  • Successfully pass a background study
  • A bachelor's degree or higher is required from an accredited four-year college or university in a related field
  • Have a bachelor's degree or higher in one of the following related fields: Occupational Therapy, Occupational Therapy Assistant, Physical Therapy, Physical Therapy Assistant, Psychology, Social Work, Speech-Language Pathology or Audiology, Professional Recreation staff, Nutrition and Dietetics, Dietetics, Sociology, Counseling Special Education, Rehabilitation Counseling or other Human Services fields
  • Staff without a bachelor's degree may substitute one year of relevant experience for the degree. Experience must involve direct work with people, but not in a lead role, and may include one of the following types of work: One year of full-time experience providing direct services to people with disabilities or adults aged 65 and older. One year of full-time experience coordinating or directing services for people with disabilities or adults aged 65 and older. Experience coordinating one's own services
  • Previous leadership experience

Benefits

  • Training Program
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term Disability
  • Voluntary Life Insurance
  • Flexible Spending Account
  • Paid Time Off
  • 7 Holidays
  • 401K - Eligible to contribute the 1st quarter after 6 months of employment.
  • Animal Friendly Corporate Office
  • Professional Growth Opportunities
  • Flexible Schedules
  • Team Atmosphere
  • MSSA membership & paid CEUs
  • Licensing supervision
  • Flex-time available after the first 90 days.
  • Up to 2 days/week work from home - based on 90-day performance evaluation work from home eligibility is determined - after completing the in-person required training at our NE Minneapolis office.

Company Overview

  • Pinnacle Services is an innovative, award-winning multi-service provider for children and adults with disabilities. It was founded in 1999, and is headquartered in Minneapolis, MN, US, with a workforce of 201-500 employees. Its website is http://www.pinnacleservices.org.
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