Universal Banker
Avidia Bank is seeking a Universal Banker to provide exceptional customer service and support across its branches. The role involves performing various banking transactions, educating customers on products, and contributing to the bank's community presence.
Responsibilities
- Provide efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc
- Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support
- Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets
- Open new consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements
- Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Bank’s mission of being a dedicated and responsible corporate citizen
- Perform related and unrelated duties as may be required
Skills
- High School diploma or equivalent
- Minimum of one year experience in a cash handling, customer service, administrative, or related role
- Strong customer service, communication, problem solving and organizational skills
- Must be comfortable demonstrating basic math skills and have familiarity of U.S. currency
- Understanding of basic social media concepts and willingness to incorporate into retail banking culture
- Previous experience with MS Office applications and the ability to adapt to new software systems
- Schedule will include extended and/or weekend hours
- Previous banking experience strongly preferred
Company Overview