Client Success Executive Wayforge

About SBI

At SBI, our purpose is to drive people to reach their full potential. As a result, our clients grow faster than their competitors and industry. Our employees enjoy thriving careers and personal growth. Consistently voted by Forbes as one of America’s Best Management Consulting firms and one of Consulting Magazine’s Best Small Firms to Work For, when you join SBI you are joining a firm that is on the forefront of driving innovative go-to market transformations helping clients solve their revenue growth challenges.

About This Role

When you join SBI, The Growth Advisory, as a Client Success Executive (CSE) you are joining a firm that is on the forefront of driving innovative (B2B) go-to market transformations helping clients solve their revenue growth challenges.

The Client Success Executive focuses on orchestrating the delivery of SBI’s subscription business, including our AI-enabled advisory offering - ensuring client satisfaction, driving retention, and supporting account expansion. Our mission is to deliver a white-glove, executive-worthy experience helping revenue leaders navigate their growth priorities. The CSE will partner closely with SBI Growth Advisors, SBI Partners, and SBI Subject Matter Experts to help deliver insights on how clients can grow their businesses. Day-to-day the CSE will engage with clients, understand their business priorities, and align the various subscription service elements to enable clients.

You will work from your home office. Your goal will be to ensure that our relationships with clients remain strong, profitable, and enduring.

Part One: Core Responsibilities

The following are core responsibilities for a Client Success Executive at SBI: