Caregiver Benefits Specialist

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. The Caregiver Benefits Specialist role focuses on enhancing the caregiver experience by simplifying complex benefits concepts and providing exceptional customer service to ensure caregiver satisfaction.

Responsibilities

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits
• Provide accrual status and processing sick time through Empeon and Medflyt, as needed
• Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
• Complete email cases assigned to you in Salesforce data base within 24 – 48 hours
• Answering calls that come in on the shared line and must ensure we provided first contact resolution
• Ability to navigate multiple platforms in a fast-paced environment
• Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion
• Consistently meet internal service level agreements and metrics

Skills

• A proven track record of strong customer focus and adaptability in a high call volume environment
• Effective written and verbal communication skills with the ability to engage with diverse audiences
• A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
• Ability to multitask, set priorities, and manage time effectively
• Technical proficiency with the ability to navigate through multiple systems, while maintaining attention to detail and data accuracy
• Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel
• Ability to embrace change and departmental growth in an evergreen environment

Benefits

• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities

Company Overview