[Remote] Field Service Technician
Note: The job is a remote job and is open to candidates in USA. ABB is a global market leader in energy distribution solutions, helping industries achieve sustainability objectives. The Field Service Technician role focuses on the installation, maintenance, and troubleshooting of critical power systems to ensure reliable operation in mission-critical environments.
Responsibilities
- This role specializes in the installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems
- This role ensures the continuous, reliable operation of mission-critical infrastructure for data centers, hospitals, telecommunications facilities, and other environments where uninterrupted power is essential
- Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.)
- Contributes to customer satisfaction by executing service work according to customer orders and expectations
- Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally
- Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities
- Identifies potential equipment failures proactively and requests corrective actions
- Troubleshoots equipment failures and makes recommendations to prevent future issues
Skills
- Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment
- Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment
- High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment
- Must have valid US drivers license
- Candidates must already have a work authorization that would permit them to work for ABB in the US
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization
- Advanced level of ability to use Microsoft Office products
- Moderate ability to Project Manage using MS Project or Excel
- Advanced ability to write test plans and reports detailing test results
- Advanced ability to stay organized and meet deadlines on administrative duties
- Collaborates well with others
- Works with a sense of urgency and ownership; until the job is complete
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation is provided based on years of service for hourly and non-exempt positions.
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