DISABILITY INSURANCE SPECIALIST I

The Employment Development Department (EDD) is one of the largest State departments in California, striving to connect job seekers and employers to build the economy. They are seeking a Disability Insurance Specialist I to assist in training newly hired staff and contribute to the growth of the Disability Insurance Branch.

Responsibilities

• Under close supervision, the Field Office Trainer (FOT) assists with training of newly hired Disability Insurance Program Representatives (DIPRs) and newly hired support staff; assists with providing refresher training for all staff
• Works with the Training and Program Development Unit (TPDU) and the Management and Staff Development Unit (MSDU) to assess issues and develop solutions to meet training needs
• Interacts with trainees, other FOTs, on-the-job trainers, FO staff, management, and the Disability Insurance (DI) Branch Training Section staff effectively
• The incumbent contributes toward the growth of the Branch into a customer-focused service organization by following and applying DI Branch cultural principles
• The incumbent is required to have knowledge of the principles of the DI Branch program and protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities
• Under minimal supervision, the Field Office Trainer (FOT) provides training to newly hired Disability Insurance Program Representatives (DIPRs) and newly hired support staff; provides refresher training for all staff
• Works with the Training and Program Development Unit (TPDU) and the Management and Staff Development Unit (MSDU) to assess issues and develop solutions to meet training needs
• Interacts with trainees, other FOTs, on-the-job trainers, FO staff, management, and the Disability Insurance (DI) BranchTraining Section staff effectively
• The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying DI Branch cultural principles
• The incumbent is required to have knowledge of the principles of the DI Branch program and protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities
• The incumbent provides support and guidance to Field Office staff as a Single Point of Contact (SPOC) for all new IT applications deployed for Field Office use
• As a program specialist, may provide assistance to lower level specialists by responding to technical questions; providing feedback on assignments, and instructing them on data collection, information gathering and dissemination, report and correspondence preparation, and other aspects of program support work

Skills

• Knowledge of the principles of the DI Branch program
• Ability to identify and report any suspected fraudulent claims and/or activities
• Ability to assist with training of newly hired Disability Insurance Program Representatives (DIPRs) and newly hired support staff
• Ability to provide refresher training for all staff
• Ability to assess issues and develop solutions to meet training needs
• Ability to interact effectively with trainees, other FOTs, on-the-job trainers, FO staff, management, and the Disability Insurance (DI) Branch Training Section staff
• Ability to provide support and guidance to Field Office staff as a Single Point of Contact (SPOC) for all new IT applications deployed for Field Office use
• Ability to respond to technical questions and provide feedback on assignments
• Ability to instruct on data collection, information gathering and dissemination, report and correspondence preparation, and other aspects of program support work
• Completion of the State Examination/Employment Application STD Form 678
• Submission of a Statement of Qualifications (SOQ)
• Resume is optional. It may be included, but is not required

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