[Remote] Customer Success Services Project Manager

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is seeking a Project Manager for their Customer Success Services team. The role involves managing professional services projects, ensuring excellent customer service, and coordinating with cross-functional teams to deliver successful project outcomes.

Responsibilities

• Manage professional services projects for customers
• Conduct project kick-off and customer status meetings with clear communication
• Collaborate with customers and internal teams to schedule and complete tasks on time
• Monitor project timelines and milestone progress to maintain focus and efficiency
• Maintain project data in internal systems and project management tools, including status updates and forecasts
• Address and resolve customer issues by collaborating with internal teams and maintaining communication

Skills

• 1-3 years of experience in professional services or customer service
• Familiarity with project management methodologies
• Experience with Microsoft Visio, Project, Word, and PowerPoint
• Ability to manage a large volume of customers and projects concurrently
• Strong written and verbal communication skills
• Excellent organizational and time-management skills
• Experience with SalesForce and/or Certinia is a plus

Benefits

• Medical, dental, and vision insurance
• Remote-first workforce
• 401(k) program with employer match
• Flexible paid time off
• Generous parental leave
• Volunteer for vacation
• Community and belonging opportunities
• Pet insurance, legal, and identity protection
• Tuition reimbursement program

Company Overview