[Remote] Inside Sales Representative (Patient Concierge)

Note: The job is a remote job and is open to candidates in USA. Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. They are seeking a motivated Inside Sales Representative to drive sales of their Nidra therapy for individuals living with Restless Legs Syndrome, focusing on customer education and experience.

Responsibilities

• Drive sales of the Nidra Therapy portfolio through proactive outbound and responsive inbound communication with potential customers via phone, email, text, and live chat
• Educate prospective customers on the benefits of Nidra Therapy compared to traditional treatment options and competitive products
• Provide continuous feedback to enhance the customer experience and contribute to ongoing improvements in the patient journey process
• Handle a wide range of sales and service duties, performing complex and challenging tasks with efficiency and professionalism
• Maintain detailed records of customer interactions and transactions, managing the sales process within the Salesforce CRM system
• Work collaboratively with marketing, customer care, and patient access teams to ensure prospective customers receive timely and accurate information

Skills

• Bachelor's degree preferred but not required; relevant work experience may be considered in lieu of a degree
• 1+ years of sales experience, preferably in the medical device, pharmaceutical, healthcare, or consumer product sectors
• Previous experience in B2B or B2C sales environments
• Proficiency with the Salesforce Health Cloud CRM platform is desirable
• Exceptional selling and objection-handling skills, with a proven ability to close sales effectively
• Outstanding communication skills, capable of delivering impactful and persuasive messages both orally and in writing. Fluency in Spanish is an advantage
• A results-oriented approach, focusing on achieving positive outcomes through persistence and creative problem-solving
• Strong collaboration skills, able to work well within a team to achieve optimal results
• High levels of accountability, ensuring quality work and the timely fulfillment of commitments
• Ability to thrive in a fast-paced environment, managing multiple tasks with urgency and prioritizing effectively
• Computer-savvy, with proficiency in Google Suite, Microsoft Office applications, and Salesforce

Benefits

• Commission
• Stock options

Company Overview