Inside Sales and Customer Support Specialist

BAND-IT IDEX is a company that offers diverse opportunities across various sectors. They are seeking an Inside Sales and Customer Support Specialist responsible for supporting the revenue base in the Latin America region through quoting, issue resolution, and customer service functions.

Responsibilities

• Inside Sales
• Respond to day-to-day inquiries (standard product quoting, order status & tracking)
• Enter and update customer information in the company CRM database
• Process order changes and expedited orders following standard procedures
• Identify and support new business opportunities and accounts in designated territory
• Monitor customer performance and identify opportunities to increase revenue
• Recommend special order pricing and profit margin determinations
• Recommend products to customers, based on customers' needs and interests
• Participate in outbound prospecting calls to support growth initiatives
• Manage incoming customer contact (email, phone)
• Manage designated and assigned customer accounts
• Ensure customer pricing is accurate prior to confirming an order with the customer
• Partner with the sales team to provide quotes to customers
• Collaborate with other departments when necessary to ensure a premium customer experience
• Accurately input customer orders into ERP system, JDE
• Utilize customer portals as necessary and with support
• Assist in coordinating shipping logistics
• Keep customers informed with delivery dates and other necessary communication updates
• Respond to customer questions and concerns
• Ensure an efficient and personalized customer experience for all customers
• Track customer complaints in CRM system/Dynamics
• Research customer complaints and create adjustments when required
• Process customer returns
• Initiate tool repair processes
• Create non-lot-controlled product Certificates of Compliances
• Foster a continuous improvement mindset
• Perform month-end processes and reports
• Perform other related duties as assigned

Skills

• Fluency in both Spanish and English language
• Excellent interpersonal skills, professional, positive, and courteous manner
• Strong written and verbal communication skills
• Demonstrated ability to convey ideas and solutions to others
• Effective time management and decision-making ability
• Ability to adapt to different customer personalities and changing situations
• Strong active listening skills
• Ability to understand and show compassion towards the customers
• Demonstrated ability to identify issues and find effective solutions
• Strong attention to detail
• Demonstrated knowledge of Microsoft Office products (Outlook, Word, Excel, etc.)
• High School Diploma or GED, required
• 1 + year experience in an inside sales, customer service, or a similar client-facing role, required

Benefits

• Health benefits
• 401(k) retirement savings program with company match
• PTO

Company Overview