Experienced Senior Information Examiner for Streaming Services – Data Analysis and Subscriber Management Expert

Introduction to arenaflex

arenaflex is a leading entertainment company that brings top-tier storytelling to fans and families worldwide through its streaming services, including arenaflex+, Hulu, ESPN+, and Star+. Our Immediate to Shopper group oversees these streaming organizations, ensuring seamless delivery of content to our subscribers. We are now seeking a highly skilled Senior Information Examiner to join our team, focusing on data analysis and subscriber management.

Job Overview

The Senior Information Examiner will play a crucial role in supporting continuous subscriber measurement for various business-critical initiatives. This position will work closely with our upstream reporting partners to ensure accurate delivery of subscription change notifications, including price increases, subscriber arrangements, and new data being collected. The successful candidate will also assist in identifying subscribers impacted by incidents requiring timely and lawful remediations, collaborating with incident management, Business Operations, and trade engineering to guarantee the integrity of our subscriber adjusts and refunds when required.

Key Responsibilities

• Manage data entry and document requirements related to subscriber informing drives (including price increments, subscriber arrangements, and new data being collected) and incident remediation (ensuring the right clients receive refunds when required)
• Develop queries based on required business logic, sometimes legally committing, to determine precise companions of subscribers for informing and/or remediation
• Communicate business requirements to technical teams and provide concise summaries of technical progress or potential detours to business stakeholders
• Develop strong knowledge of subscriber adjusts and the technical system that underlies subscriber data
• Manage project planning and schedules, and facilitate cross-functional delivery to ensure readiness for significant business events
• Drive alignment across Data, Business Operations, and Finance through the development of robust communication processes and operational playbooks
• In collaboration with Data Product and Data Quality Engineering, contribute to the design of robust reporting solutions that minimize data incidents

Essential Qualifications

To be successful in this role, you should have:

• 2+ years of work experience developing in SQL, particularly in an ETL processing pipeline
• 2+ years of analytical experience
• Proven ability to convey technical and/or analytical concepts to a wide range of audiences
• Knowledge of Python/R or other statistical programming languages
• Knowledge of data analysis and data visualization tools like Tableau, Looker, Chartio, etc.
• Strong interpersonal skills, as well as written and verbal presentation skills

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Experience working in a fast-paced, dynamic environment with multiple stakeholders
• Knowledge of data governance and data quality principles
• Familiarity with cloud-based data platforms and tools
• Experience with project management methodologies and tools

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Senior Information Examiner, you will have access to:

• Professional development opportunities, including training and mentorship programs
• Cross-functional collaboration and knowledge sharing across various departments
• Opportunities to work on high-impact projects that drive business results
• A dynamic and supportive work environment that encourages innovation and creativity

Work Environment and Company Culture

arenaflex is a company that values diversity, equity, and inclusion. We strive to create a work environment that is inclusive, respectful, and empowering for all employees. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and creativity
• Accountability and ownership
• Continuous learning and growth

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range that reflects your experience and qualifications
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement savings plan with company match
• Generous paid time off and holidays
• Access to exclusive employee discounts and perks

How to Apply

If you are a motivated and detail-oriented individual with a passion for data analysis and subscriber management, we encourage you to apply for this exciting opportunity. To submit your application, please:

• Click on the "Apply Now" button and follow the instructions to submit your application
• Ensure all required documents, such as your resume and cover letter, are attached
• Complete any assessments or questionnaires as prompted
• Once your application is submitted, you will receive confirmation via email
• Qualified candidates will be contacted for further steps in the hiring process

Join arenaflex today and become a part of a dynamic team that is shaping the future of entertainment. We look forward to receiving your application!