[Hiring] Client Services, Business Systems Analyst III @MedImpact Healthcare Systems, Inc.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position serves as a technical member of the client team, ensuring timely and accurate service delivery as a liaison between assigned client(s), client team members, and IT staff.

• Collaborates with internal and external stakeholders to create best-in-class solutions that integrate technology, information, and business processes.
• Matches appropriate technology solutions to business needs.
• Identifies, plans, develops, implements, and maintains business systems solutions that support client operational needs.
• Maintains current understanding of client file layouts, relationships, & logic and how they operate in MedImpact business applications.
• Provides technical consultation to the client team and related internal stakeholders.
• Writes detailed descriptions of user needs, program functions, and steps required to develop or modify business systems.
• Translates requirements into business, system & functional requirements and partners with IT Developers in translating requirements into design specifications.
• Develops queries to research, gather data and identify solutions.
• Performs various types of analysis related to business and system changes/enhancements (gap, impact, risk etc.).
• Actively participates in the creation and monitoring of service and trouble requests from creation to implementation.
• Creates and maintains related documentation/material pertinent to identified changes, such as work, data or process flows, analytical reports, decision support structures, use cases, as well as business rules, report design/mock-ups, etc.
• Ensures that the systems section of the client MedManual is current and properly documented.
• Creates and maintains project plans including task identification, prioritization, and sequencing of project tasks, test plans, and user acceptance testing.
• Participates in developing and executing communication and training plans relevant to implemented changes.
• Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve reporting timeliness and accuracy.
• Maintains commitment to operational goals in the face of obstacles.
• Collaborates and cultivates positive relationships with internal and external customers through delivery of sustainable, measurable, accurate, reliable, and timely results that meet or exceed customer expectations.
• Promptly responds to service failures, resolves issues, and escalates concerns as appropriate.
• Promotes continuous improvement by ensuring adherence to quality principles.
• Seeks out and actively participates in business initiatives that contribute to service excellence.
• Actively participates in continued professional development to stay up to date on the latest technical and information management enhancements and data management best practices.

Qualifications

• Bachelor's degree from four-year college or university and three (3) to five (5) years of related experience required in Pharmacy Benefit Management (PBM), Pharmacy, Managed Healthcare or similar role; or an equivalent combination of education and experience.
• Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data.
• Business user of multiple software applications/processing systems.
• Working knowledge of key business applications such as SQL coding, Oracle forms, Golden 32, MedOptimize, Visio, knowledgeable of UNIX operating systems.
• Ability to effectively balance a high volume of work and a variety of tasks; ability to prioritize urgent issues effectively.
• Strong analytic, verbal and written communication skills.
• Detail-oriented with high degree of accuracy and organizational skills.
• Able to effectively work as a team player as well as independently.
• Excellent investigative, problem resolution, judgment and decision-making skills required.
• Excellent presentation and consultative skills, working with internal and external clients at various levels in the organization.

Requirements

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability

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