Customer Service Representative at Staples, Inc.

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. The Regional Sales Manager, Quill is responsible for leading and executing the sales strategy across a designated geographic region, focusing on business development and the performance of an outside sales team. This leadership role is accountable for driving revenue growth, overseeing regional operations, managing high-performing sales teams, and developing territory plans that align with corporate goals. The Regional Sales Manager will identify new market opportunities, build strong customer relationships, and work cross-functionally to improve sales processes and business outcomes. This is a remote position with a regional focus. While the role primarily supports working from home, the individual performing this role must have ability to travel up to 50% within the assigned territory (West Coast) Compensation: $106,761 - $130,000 per year plus bonus What you'll be doing: Develop, implement, and manage regional sales strategies to meet or exceed revenue and profitability targets. Lead a team of outside sales representatives focused on acquiring new business and expanding existing customer relationships. Analyze market trends, customer needs, and competitor activities to inform regional strategy and decision-making. Conduct regular business reviews with team members to track progress against KPIs and sales objectives. SFDC compliance and Jabber call monitoring. Foster a culture of accountability and continuous improvement through coaching, mentorship, and performance development. Collaborate with internal partners including Sales Operations, Marketing, Product Management, and Customer Support to streamline sales processes and enhance customer experiences. Participate in forecasting and planning processes to ensure accurate budgeting and resource allocation for the region. Monitor and enforce compliance with sales policies, pricing strategies, and customer engagement standards. Represent the voice of the region and its customers in internal strategic discussions. Demonstrates fiscal responsibility by managing the team's P&L. Strategically builds relationships with key vendors and GPOs. What's Needed - Basic Qualifications Bachelor's degree in business or related field OR equivalent work experience. Minimum 8 years of relevant experience in sales or business development. Minimum 3 years managing a team of outside sales professionals. Demonstrated ability to drive results through strategic planning and team leadership. Experience using CRM systems (e.g., Salesforce) to manage sales performance and pipelines. Willingness to travel up to 50% within the assigned region. What's Needed - Preferred Qualifications Master's degree (MBA) or equivalent. 5+ years of experience leading a geographically distributed sales team. Background in B2B sales within the office products, services, or ecommerce space. Experience working cross-functionally with marketing, operations, and analytics teams. Familiarity with account-based selling or consultative sales methodologies. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Apply tot his job Apply To this Job