Operational Risk Mgr I - Workout

About the position The Operational Risk Manager I provides a broad range of risk analysis, reporting and/or support to business partners and acts as a specialist/expert in providing guidance/advice on a range of risk related matters within assigned or own area of specialization. This includes responsibility as program manager for one or more Commercial Workout initiatives. Programs may include but are not limited to Operational Risk Management (pRCSA, Key Control testing, oversight of Fraud and Internal Loss Event Data), Remediation of Regulatory Findings and Internal Audit findings, self identified findings as well as Sarbanes-Oxley, Business Continuity Program, Business Resumption and Disaster Recovery Planning, Vendor Management, Records Management, Risk Management Program, including Regulatory Compliance Management (RCM), Money Laundering / Terrorist Financing (ML/TF) and Anti Bribery Risk Assessments, Information Security, Records Management, Complaints, Quality Control Testing, various policies, standards and procedures posted to Dynamic Credit Policy System, Risk Management Metrics Reporting, Corporate Insurance, Reconciliation Control, Affiliate Transaction Governance and support for the implementation of special projects within Risk Management. Provides vision and leadership in directing and implementing the Company's strategic operational risk management program. Manages and develops a proficient team of professionals through education and coaching to ensure operational risk management strategy and practices are driven to all levels in the Company. Builds and maintains strong relationships with key internal and external partners. Enhances internal controls, expense management and quality assurance through the identification and recommendation of technological and process improvement opportunities to reduce Operational Risk throughout the organization.

Responsibilities

• Manages a group of specialists/analysts or operates as an individual contributor for a sophisticated and complex business that exists in multiple geographic locations and/or multiple jurisdictions.
• Participates on project working groups and/or internal and external committees as an expert within a major risk category.
• Works with specific regulators and support units to deal with business issues for own area of specialization.
• Compiles reports on overall business trends, risks, losses, and issues on aggregated basis and recommends management action to minimize risk exposures.
• Develops and maintains comprehensive knowledge of Company and business unit objectives and strategic project goals in order to deliver the most effective solutions to Customers, aligned with TD Bank's Operational Risk appetite.
• Leads the development and/or implementation of specific standards, policies, and/or processes that identify, report on and mitigate major operational risk exposures within the business, including responses to regulatory requirements.
• Leads or contributes to effective management of financial results and budgeting activities.
• Analyzes potential risks and ensure escalation of key risks to appropriate areas and/or business leaders.
• Establishes and provides on-going analysis and reporting on operational risk and/or other major risk categories as applicable to the business or functional area, and review findings and action plans with business leaders to mitigate and manage key issues.
• Coordinates and/or guides activities relating to core operational risk disciplines/programs including, but not limited to, Risk & Control Self Assessments (RCSA), Business Continuity Management (BCM), Outsourcing & Vendor Management.
• Supports established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes.
• Directs the development and monitoring of key risk indicators and facilitate communication and resolution of cross business risk issues among other business segments where applicable.
• Provides insight and guidance to business unit senior and executive management on the identification of major risk drivers and key risk indicators.
• Contributes as a subject matter expert in areas specific to a particular risk (Incident Management, Insurance, Reconciliation Control).
• Prepares board and executive management reporting, facilitate or contribute to meetings involving a range of stakeholders and senior management of TD Bank.

Requirements

• Bachelors degree or progressive work experience in addition to experience below.
• 7-10 years related experience required.
• Previous management experience.
• Requires in-depth knowledge of operational risk management issues for a significant, complex and/or large scale business.
• Ability to coach, counsel, train, and lead staff.
• Strong attention to detail with the ability to recognize and react to discrepancies.
• Ability to track and coordinate large and complex processes.
• Strong interpersonal skills including demonstrated conflict management and negotiation skills.
• Project planning and management skills.
• In depth knowledge of financial services processes and workflows.
• Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization.
• Strong communications skills both written and verbal.
• Ability to influence the decisions and actions of others without express authority.
• Excellent analytical skills with the ability to synthesize summary reports from large sources of data.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

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