Customer Support Tools & Automation Developer – USA

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the bolthires and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.

Summary

We are seeking a proactive and detail-oriented Customer Success Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.

Key Responsibilities

• Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
• Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
• Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
• Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
• Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
• Documentation: Create and maintain documentation for all automation processes and workflows.
• Training and Support: Train and support customer success team members on new automation tools and processes.

Qualifications

• Experience: Minimum of 3-5 years of experience in automation engineering, preferably in a customer success or customer service environment.
• Technical Skills:
• Proficiency in programming languages such as Python and Bash, and experience in developing in Django environments.
• Experience with automation tools, including Ansible and Puppet.
• Familiarity with CRM systems, specifically Salesforce.
• Knowledge of Grafana for data visualization and SQL.
• Analytical Skills: Strong data analysis skills and experience with data visualization tools.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical concepts.
• Problem-Solving Skills: Strong analytical and problem-solving abilities with a proactive approach to identifying and addressing issues.
• Team Player: Ability to work effectively in a collaborative team environment.

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