Experienced Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our residents' expectations. As a leading provider of innovative solutions in the IT industry, we're seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a fast-paced environment, we'd love to hear from you!

About arenaflex

arenaflex is a forward-thinking organization that's revolutionizing the way we approach customer service. Our commitment to innovation, excellence, and community engagement has earned us a reputation as a leader in the IT industry. We're proud to offer a collaborative and inclusive work environment that fosters growth, creativity, and teamwork. As a Customer Service Representative at arenaflex, you'll have the opportunity to make a real impact on our residents' lives and contribute to our mission of delivering exceptional customer experiences.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Greeting visitors, answering questions, and assisting prospective renters with leasing their new apartment home
• Managing communication, including email leads, text messages, and phone calls
• Answering phones and assisting customers as needed
• Scheduling appointments and tour reservations as needed
• Assisting with inventory management
• Completing daily reports as needed
• Initiating service calls for customers
• Initiating, modifying, and finalizing leases and addendums for customers
• Assisting with scheduling of vendors and purchase order management

Key Skills and Qualifications

To succeed in this role, you'll need:

• A customer-focused, energetic attitude and a desire to provide exceptional customer service every time
• Excellent verbal communication skills
• Excellent customer service skills
• Technology skills on laptop or desktop, including Microsoft Office
• Ability to work on multiple tabs and systems at the same time
• Ability to sit (or stand) for extended periods wearing a headset
• Diligence
• Ability to work in a fast-paced, fluid, changing environment
• Ability to remain professional and even-tempered during uncomfortable situations
• Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs
• Proven longevity in past employment and committed to excellent attendance

Preferred Qualifications

* High school diploma or general education degree (GED)

• Office experience preferred
• Proficient computer skills

Benefits

As a valued member of our team, you'll enjoy:

• Starting at $24 per hour
• Hours: Monday - Saturday
• Commissions (Monthly)
• Bonus Programs (Inventory & Lease Renewal Program)
• Vacation/Sick/Holiday Pay
• Medical/Dental and 401K (with 5% company match)

Employee Expectations

As an employee of arenaflex, you'll be expected to:

• Become familiar with and follow all applicable federal, state, and local fair housing laws
• Refrain from discriminating against any applicant, resident, vendor, contractor, other staff member, or other person on the basis of race, color, national origin, creed, religion, sex, age, marital status, familial status, disability, status with regards to public assistance, ancestry, or sexual orientation

Work Environment and Culture

At arenaflex, we're committed to creating a collaborative and inclusive work environment that fosters growth, creativity, and teamwork. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our dynamic team.

Schedule and Availability

As a Customer Service Representative, you'll be required to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs. You'll be expected to work:

• 8 hour shift
• Monday to Friday
• Weekends as needed

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job