Experienced Part-Time Remote Customer Service Representative - Emergency Roadside Assistance

Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as we continue to drive innovation and excellence in the industry. As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will play a vital role in delivering exceptional service to our members during stressful situations. If you're passionate about helping others, have a strong customer service background, and are looking for a dynamic and rewarding career opportunity, we encourage you to apply.

Job Type:

* Part-time

• Hourly
• Exempt/Non-Exempt: Hourly

About arenaflex:

arenaflex is a member-driven organization that provides a wide range of products and services to approximately 14 million members and customers across 14 states and 2 U.S. territories. As a part of our team, you'll be joining a company that values diversity, inclusivity, and employee advocacy. We're committed to creating a workplace culture that's welcoming, supportive, and empowering.

Primary Duties and Responsibilities:

As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will be responsible for:

• Responding to member requests for emergency road service in a call center environment
• Obtaining information regarding the type of service required, such as vehicle location, type of problem, etc.
• Providing basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model
• Performing geographical location spotting to determine potential service providers
• Communicating with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtaining estimated time of arrival
• Entering data into the D2000 database and documenting all relevant details
• Notifying members of estimated time of arrival and name of contractor
• May communicate with contractors if service is not provided within specified time period and update member on status as necessary
• Recognizing, promoting, and processing membership sales opportunities
• Verifying completed status of calls and closing out on system

You Can Make a Difference:

As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will have the opportunity to:

• Provide superior customer service during every member interaction
• Respond to a high volume of emergency road service requests in a call center environment
• Respond to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road
• Analyze member accounts to determine additional products and services that benefit the member
• Exceed performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion

Training and Development:

To prepare you for this exciting opportunity, we offer:

• Full-time paid training beginning Thursday, April 4, 2024
• Hours during virtual training Monday through Friday from 10:00 am - 6:30 pm EST/9:00 am - 5:30 pm CST
• Part-time afternoon, evening, weekend shifts available after training (start and end times may range from 2:00 pm EST to 10:00 pm EST, and may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
• Voluntary overtime opportunities

Compensation and Benefits:

As a reward for your passion and commitment, we offer:

• $19.00 per hour with shift premium for evening periods and weekends
• Performance-based incentives
• $250 Perfect Attendance bonus after 90-days of incident-free attendance
• Bi-lingual a plus - Subsidy for bilingual skills (Must be fluent in Spanish and English)
• Excellent and comprehensive benefits packages, including:

+ 401k Match + Medical + Dental + Vision + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary arenaflex membership + Employee Referral Bonus + Employee recognition program

Required Qualifications:

To be considered for this role, you must have:

• High school diploma or equivalent
• Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products
• 6 months of customer service experience
• Providing customers service in a professional manner and de-escalating situations
• Accurately inputting information into various fields using a PC keyboard
• Navigating through a PC and/or automated processing system
• Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
• Performing mathematical calculations including adding, subtracting, percentages, etc.

Preferred Qualifications:

* College-level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses

• Experience in:

+ Call center environment - minimum 6 months + Remote work + Customer service environment + Promoting arenaflex products and services + Identifying and responding to customer needs through cross-selling and up-selling products

Work Environment:

This role will require you to work in a temperature-controlled office environment with irregular hours, including various shifts, weekends, and/or holidays.

Who We Are:

arenaflex is a member-driven organization that provides a wide range of products and services to approximately 14 million members and customers across 14 states and 2 U.S. territories. We're committed to creating a workplace culture that's welcoming, supportive, and empowering.

Equal Opportunity Employer:

arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Regular and Reliable Attendance:

Regular and reliable attendance is essential for the function of this job.

Background and Drug Screen:

Every applicant offered employment within arenaflex will be required to consent to a background and drug screen based on the requirements of the position. If you're passionate about delivering exceptional customer service and are looking for a dynamic and rewarding career opportunity, we encourage you to apply. Apply for this job