Experienced Customer Service Representative - French & English Language Support
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented individuals to join our team as Customer Service Representatives. If you're passionate about delivering exceptional customer experiences, have a flair for languages, and are eager to grow your career in a dynamic and inclusive environment, we want to hear from you!
About arenaflex
arenaflex is a Fortune 500 corporation and a leading professional services company, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. With a strong commitment to diversity and inclusion, we've been named to the Forbes list of Best Employers for Diversity for the second time, and we're proud to be a workplace where everyone feels valued and empowered to succeed.
Job Summary
As a Customer Service Representative at arenaflex, you'll be the face of our company, providing exceptional support to our customers in French and English. You'll be responsible for handling customer inquiries, resolving issues, and selling our portfolio of snack food products and promotions. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you!
Key Responsibilities
* Answer customer calls in English and French language queues, providing timely and accurate responses to their inquiries
- Address customer concerns and issues according to procedure, using our best call guidelines to turn calls into positive experiences
- Sell our portfolio of snack food products and promotions to existing and new customers, growing our business volume and profit
- Use issue resolution and follow-up to handle a variety of questions, issues, and customer service needs with flawless coordination and communication with customers
- Follow procedure by adhering to a schedule, ensuring that customer orders are accurate and complete
- Proactively partner with customers, positioning ourselves as the snack food experts and driving business growth
Successful Agents Demonstrate
* A continuous process improvement focus, always looking for ways to enhance our customer service experience
- Customer-driven behavior, exemplifying positive relationship and influence skills to build strong customer relationships
- A high degree of maturity and integrity, ensuring that our customers receive the highest level of service and support
- A drive for results, consistently meeting or exceeding our customer service targets and metrics
Qualifications
* Proficiently work using a computer in a Windows environment, with strong multi-tasking skills and the ability to work well in an evolving, fast-paced environment
- Strong analytical and processing skills, with the ability to handle customer complaints in a calm and polished manner
- High attention to detail, with a high school graduate or equivalent (associate degree preferred)
- Minimum of 2 years of previous customer service experience, with flexibility to work 8-hour shifts between 8:00 AM and 8:00 PM EST
- Fluency in English and French, with the ability to communicate effectively with customers in both languages
What's in it for you?
* A competitive pay rate of $14.94 per hour, depending on experience and other qualifications
- Eligibility for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of our applicable plans
- A comprehensive benefits package, including:
+ Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan
- A dynamic and inclusive work environment, where everyone feels valued and empowered to succeed
- Opportunities for career growth and development, with a strong commitment to diversity and inclusion
How to Apply
If you're passionate about delivering exceptional customer experiences and have a flair for languages, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can join our team as a Customer Service Representative at arenaflex.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [insert contact information] with your request and contact information. Apply for this job