Experienced Customer Service Representative – Aviation Industry Customer Support
At arenaflex, we're on a mission to revolutionize the aviation industry by providing exceptional customer experiences that go beyond just getting people from one place to another. As a global organization operating in hundreds of locations around the world, we have a unique responsibility to uplift and offer opportunities in the places where we work, live, and fly. Our careers at arenaflex encompass competitive advantages packages aimed at keeping you happy, healthy, and well-traveled. From employee-run "business useful resource organization" groups to international-class benefits, 401(k), and privileges like the area-to-be-had travel, arenaflex is truly a one-of-a-kind place to work.
Join the arenaflex Team and Take Your Career to New Heights
We're looking for experienced and passionate individuals to join our customer service team as Customer Service Representatives. As the face of our customer, you'll be the professional in the airport who crafts meaningful connections and encourages environments where everyone feels welcome, valued, and respected. You'll be interacting with our domestic and international clients in our lobbies and at gates, supporting them with ticketing, and luggage, greeting clients as they start and end their journey, and doing it with a smile.
What You'll Do:
* Interact with customers in a kind and beneficial manner to craft memorable experiences and build customer loyalty and retention
- Step up and anticipate customer needs while maintaining a strong sense of responsibility, even when we've inconvenienced a customer
- Work every day with a safety mentality by ensuring we maintain ourselves and each other to the highest standards
- Navigate challenges through being steady but adaptable, retaining composure and handling issues while not taking customer frustration into view
- Run collaboratively with others, assisting your colleagues, and supporting them achieve success with new processes and technologies
What We Offer:
* Competitive hourly rate of up to $27.00/hour, with seniority-based pay raises and extra compensation for shift differential and beyond regular time
- Opportunities for overtime and the ability to trade shifts to work a flexible timetable
- Phenomenal benefits, including 401(k), pension plan, health insurance, and a worker assistance plan for you and your family
- The chance to learn and grow into leadership roles, with over half of our leaders starting in the operation
- Fly United for free – domestic and international – and bring your friends and family too!
What We're Looking For:
* High school diploma, GED, or equivalent
- Minimum of 18 years old
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage
- Potential to acquire a SIDA badge and meet airport requirements for badging
- Legally eligible to work in the United States without sponsorship
- Potential to meet the company attendance requirements and uniform and appearance standards
Why Join arenaflex?
* We're a global organization with a unique responsibility to uplift and offer opportunities in the places where we work, live, and fly
- We offer competitive advantages packages aimed at keeping you happy, healthy, and well-traveled
- We're a one-of-a-kind place to work, with employee-run "business useful resource organization" groups and international-class benefits
- We offer the chance to learn and grow into leadership roles, with over half of our leaders starting in the operation
- We're committed to creating a diverse and inclusive team of employees who share our passion for delivering exceptional customer experiences
How to Apply:
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our careers, and to submit your application. Apply Now! Apply for this job