Experienced Customer Service Representative - Hybrid Work Environment in Denver, IA

At arenaflex, we're dedicated to creating a world where our customers can thrive. As a leading broad line distributor, we're committed to serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. We're now seeking an experienced Customer Service Representative to join our team in Denver, IA. If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we'd love to hear from you.

About arenaflex

arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. Our purpose is to keep the world working, and we achieve this by serving our customers with a wide range of products and services that save them time and money. We're a welcoming workplace where you can build a career for yourself while fulfilling our purpose. We're committed to equal employment opportunity and recognize everyone is an individual.

Job Summary

As a Customer Service Representative at arenaflex, you'll be part of a team that's dedicated to delivering exceptional customer experiences. You'll be responsible for building customer relationships by responding to a high volume of inbound phone calls, working with customers and sales team members daily in a team-based environment, and using a computer and multiple computer programs with periods of sitting up to 8 hours per day. If you're passionate about customer service and have a knack for building strong relationships, we'd love to hear from you.

Key Responsibilities

* Build customer relationships by responding to a high volume of inbound phone calls

• Work with customers and sales team members daily in a team-based environment
• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day
• Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures

Shifts, Training & Work Environment

* Enjoy your weekends off! We're hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday

• Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers
• You'll be provided with equipment - laptop, dual monitors, keyboard, and accessories on your first day
• After graduation (completion of 8-week training), team members meeting work from home requirements will enjoy a hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference)
• You can earn additional flexibility to work from home up to 5 days a week, and you'll be eligible to participate in a bidding process for alternate work shifts

Benefits

* With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs

• Check out some of the rewards available to you with arenaflex:

+ Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs + 6 free sessions each year with a licensed therapist to support emotional wellbeing + Paid time off (PTO) and 6 company holidays per year + Access to up to 30% of your paycheck before payday to help with financial emergencies + Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents + 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required + Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools + Employee discounts and more!

Qualifications

* High school diploma or equivalent

• At least 1 year of customer service experience
• Ability to commute to our facility from your home
• A secure workspace at home dedicated to job activity
• Proficiency in operating and navigating multiple PC-based programs at once
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds

What We Offer

* Competitive hourly rate of $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour

• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A comprehensive benefits package
• A chance to work with a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom

How to Apply

If you're passionate about customer service and have a knack for building strong relationships, we'd love to hear from you. Apply now to join our team as a Customer Service Representative in Denver, IA. Apply for this job