Experienced Remote Customer Service Associate for Financial Transactions and Client Support – Nebraska Resident Required

Welcome to arenaflex

At arenaflex, we are a global leader in fintech and payments, moving money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we are involved. If you want to make an impact on a global scale, come make a difference at arenaflex.

Job Overview

We are seeking an experienced and skilled Remote Customer Service Associate to join our team. As a Remote Customer Service Associate at arenaflex, you will be a smart, patient, and technically savvy teammate who helps support clients with financial transactions. You will be a problem solver, a person who is willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. This is a fast-paced, high-volume call center role that can be worked in a remote environment for the right person.

Key Responsibilities

• Receive inbound calls from our bank partners, merchants, and card holders, answering questions, while driving issues to resolution to the client’s satisfaction. Some of these calls will be technical in nature.
• Help our clients receive a WOW experience as they interact with someone who can be both an active listener, communicator, and help clients discover the best solution.
• Utilize state-of-the-art equipment to ensure you can connect to your clients quickly and efficiently.
• Work in a quiet and secure working environment to manage a consistent flow of calls and client interaction without disruption or distraction.

Essential Qualifications

• Must be a Nebraska Resident.
• High School diploma or GED.
• Minimum of one year of consistent experience working in a customer-facing role, preferably in Financial Services or Technology support.
• Experience in a call center environment or remote (work from home) office experience strongly preferred.
• Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements:
  • Ping less than 50 ms
  • Download greater than 12.0 Mbps
  • Upload greater than 2.0 Mbps

Preferred Qualifications

• Experience in a customer-facing Call Center environment, preferably with an online bill pay service or financial institution.
• Strong work tenure with previous roles lasting a year or more.

What We Offer

At arenaflex, we offer a comprehensive benefits package, including:

• Competitive pay rate starting at $17.00+.
• Multiple training start dates.
• Benefits on day one, including medical, dental, and vision.
• Tuition reimbursement.
• Opportunities for career growth and professional development.
• A secure and supportive work environment.

Work Environment and Culture

At arenaflex, we are committed to excellence and purposeful innovation. We value diversity and inclusion, and we welcome and encourage diversity in our workforce that reflects our world. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

How to Apply

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Important Notes

• This is a remote role, but it may not be performed in certain states, including California, Colorado, Maine, Minnesota, New York, Washington D.C, or Washington.
• A pre-employment background and drug test are required.
• Please be aware of fraudulent job postings that are not affiliated with arenaflex. Any communications from an arenaflex representative will come from a legitimate business email address.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to helping you grow and develop your career, and we look forward to welcoming you to our team.